Manager, IT User Experience Design

Lead IT User Experience Designer at Tiffany & Co., responsible for defining and executing UX strategy across digital platforms, internal systems, and mobile apps.

Responsibilities

• Define and execute a user-centric UX strategy, ensuring seamless and engaging digital experiences.
• Partner with cross-functional teams (IT, Digital, Retail, etc.) to align UX initiatives with business goals.
• Advocate for human-centered design, embedding UX best practices across Tiffany&Co.’s digital ecosystem.
• Foster a culture of creativity, collaboration, and excellence.
• Contribute to and support the maintenance of the Tiffany & Co. Digital Design System & help expand our digital style guides to new digital platforms.
• Create high-fidelity mockups, prototypes, and interactive designs to effectively communicate design concepts to stakeholders and development teams.
• Plan and lead UX workshops, design sprints, and ideation sessions with cross-functional teams.
• Use facilitation techniques to drive alignment, problem-solving, and co-creation.
• Engage stakeholders in user-centered methodologies, ensuring design decisions are informed by research and insights.
• Present UX strategies, research findings, and design recommendations to executive leadership and key partners.
• Promote user research methodologies to inform design decisions.
• Conduct qualitative research, including usability studies, A/B testing, and user interviews.
• Leverage insights and analytics to optimize the digital customer journey.
• Adhere to Tiffany & Co.’s brand identity, digital accessibility standards (WCAG 2.2 AA), and platform guidelines.
• Collaborate closely with developers, content strategists, and product teams to bring UX solutions to life.

Requirements

• 10+ years of experience in UX Design, Product Design, or Digital Strategy.
• Proven experience managing and mentoring UX/UI designers in a fast-paced environment.
• Deep expertise in user-centered design, UX research methodologies, and design thinking.
• Strong knowledge of design tools and a solid understanding of front-end technologies.
• Excellent communication and stakeholder management skills.
• A passion for luxury, digital innovation, and crafting world-class customer experiences.
• Ability to work effectively in an Agile environment, balancing strategy with hands-on execution.

Key Skills

• User-centered design
• UX research methodologies
• Design thinking
• Design tools
• Front-end technologies
• Communication and stakeholder management
• Agile environment

Benefits

• Comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave.
• Programs that support mental, emotional, physical, and financial well-being.
• Competitive pay, medical, dental, and vision insurance.
• 401(k) plans with company match.
• Paid time off.
• Other meaningful employee offerings.