UX Researcher - Global E-commerce

TikTok is hiring a UX Researcher to lead strategic research, analyze user behavior, and integrate findings into product designs for its e-commerce ecosystem.

Responsibilities

• Lead strategic research to identify novel product opportunities and conduct independent research on multiple aspects of products and experiences.
• Collect and analyze user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, server logs and online experiments (A/B testing).
• Work with Designers, Product Managers, Engineers and other UXRs to prioritize research opportunities in a fast-paced, rapidly changing environment.
• Understand and incorporate complex technical and business requirements into research.
• Advocate research findings to diverse audiences through written reports and in-person presentations.

Requirements

• At least 5 years of experience working in UX Research.
• Experience utilizing various research design methods (i.e. usability studies, contextual inquiry, surveys, etc.).
• Relevant product research experience, either in an end-to-end, usability, or generative setting.
• Ability to take initiative and ownership of the program with an entrepreneurial mindset.
• Proven ability to lead creative projects, solve complex problems using data, and inspire the team to think outside the box.
• Experienced or interested in monetization products and product design processes.
• Passionate about contributing and building an outstanding and industry-leading design community.

Benefits

• Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others.
• Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).