UX Designer- Chase UK- Vice President

Drive product design excellence and collaborate within multi-disciplinary teams to create customer-focused products. Advocate for customer-centric design and manage stakeholders while delivering high-quality design deliverables.

Responsibilities

• Drive product design excellence, balancing craft with business impact, and uphold quality and consistency in design deliverables
• Collaborate within multi-disciplinary teams—including researchers, designers, technologists, and business experts—to create customer-focused products and services
• Align design and business goals by working closely with leadership across CX, Product leadership, and Marketing
• Lead and support discovery, design, and delivery research through workshops, design sprints, and ideation sessions
• Advocate for customer-centric design by using insights and data to inform user experiences
• Create and deliver high-quality design deliverables, such as design concepts, prototypes, user journeys, wireframes, UI flows, and detailed UI designs
• Partner with the design system team to represent customer and business needs
• Present and communicate design work and recommendations to stakeholders across the organization
• Manage stakeholders, proactively resolve issues affecting design quality, and identify new opportunities for design innovation
• Opportunity to mentor and support designers, fostering best practices and methodologies to drive efficiency and effectiveness
• Champion a collaborative, customer-focused design culture within the organization

Requirements

• Proven experience in hands-on product design roles, demonstrating high levels of craft and problem-solving in end-to-end product/service environments
• Strong portfolio showcasing user-centered solutions to business and customer challenges
• Demonstrates how to translate brands into product experiences
• Solution-oriented, commercially savvy and have an interest in fintech and experience in delivering products with impact
• Ability to synthesise complex and competing needs and communicate effectively with diverse teams and stakeholders
• Practical understanding of current and emerging technologies relevant to digital experiences
• Experience designing across digital touchpoints, including native iOS and Android platforms
• Proficiency in usability testing, iterative design, and early-stage UX research methods
• Expert knowledge of modern design systems, prototyping software, and design tools (e.g. Figma)
• Versatile craft skills from concept sketches, type setting and layout, to high-fidelity digital prototypes
• Passion for fostering an environment where people can do their best work
• Ability to thrive in dynamic, collaborative, cross-functional teams
• Bachelor’s degree in Design, HCI, or related field, or equivalent professional experience (preferred)
• Product design and delivery experience in Financial Services / Fintech (preferred)

Key Skills

• Proven experience in hands-on product design roles
• Strong portfolio showcasing user-centered solutions
• Demonstrates how to translate brands into product experiences
• Solution-oriented, commercially savvy and have an interest in fintech
• Ability to synthesise complex and competing needs
• Practical understanding of current and emerging technologies
• Experience designing across digital touchpoints
• Proficiency in usability testing, iterative design, and early-stage UX research methods
• Expert knowledge of modern design systems, prototyping software, and design tools
• Versatile craft skills
• Passion for fostering an environment where people can do their best work
• Ability to thrive in dynamic, collaborative, cross-functional teams