Senior Quantitative User Experience Researcher (Frontend) (Bangkok-based, Relocation provided)

Senior UX Researchers at Agoda conduct end-to-end research to enhance product experiences, leveraging both quantitative and qualitative methods.

Responsibilities

• Conducts research end-to-end for high impact, leading stakeholders to the best collaboration with research for their goals.
• Initiates research efforts serving Product Vertical goals in the medium- and long-term given a well-informed understanding of the business.
• Formulates programmes of study and cumulative knowledge sharing relevant to the strategic objectives of their teams.
• Leads projects that are collaborations with other stakeholders.
• Accounts for the pros and cons of various research methodologies, and mentors others the use of techniques and tools for high-quality execution.
• Expertise at evaluating research opportunities, particularly with ambiguous requests e.g. importance, urgency, and impact.
• Ability to manage, challenge and shape inbound research requests, and propose solid research projects or programs.
• Excellent project execution, while exploring alternate methods, mixed methods and innovative approaches.
• Deep understands of the pros and cons of quantitative and qualitative research - and use of this knowledge to direct projects to appropriate methods.
• Deep expertise in at least one domain (eg. Pricing), a user type (eg. Business traveler) or a method (eg. Diary Study), being the "go-to person" on the research team for this.
• Triangulation of findings, methods, and theories within a project to ensure reliability and depth of insight.
• Ability to maximize the value and efficiency of research by applying secondary research and expert inspection methods.
• Solid knowledge of various software tools common in the field (e.g. for surveys, diary studies, analysis), and ability to apply the right tool to the problem.
• Solid knowledge of GDPR, data compliance and ethics that is present in all of their activities.
• Drives cross discipline/department collaboration via research insights/activities.
• Collaborates efficiently with other researchers and other disciplines with clear commitment to shared ownership.
• Shows excellent communication skills; tailored communication style for different audiences, concise and to the point, open to take input and feedback.
• Contributes to the communication and implementation of agreed standards of research excellence across the organization.

Requirements

• Masters Degree or PhD or equivalent experience in Computer Science, Human-Computer Interaction, Information Science, Psychology, Social Science, or any related field.
• 10+ years of relevant experience in consumer-facing business domains.
• Expert in Quantitative research (Log analysis, internal metrics triangulation, survey design, response effects, sampling, crosstabs, and statistical concepts, etc.).
• Experience with Qualitative and user-centered design methods (individual and group interviews, diary studies, direct observation, think-aloud usability testing, etc.).
• Comfortable with planning, scoping, conducting, analyzing and communicating research.
• Experience in evaluating, negotiating, and working with external research vendors.
• Ability to describe user problems and business opportunities to a variety of stakeholders by leveraging both quantitative and qualitative data.
• Ability to demonstrate critical thinking beyond business requests.
• Is a great storyteller and communicator, able to speak fluently to business people, product teams, designers, engineers, and other stakeholders (in English).
• Enjoys collaborative work in a dynamic, data-driven, and creative environment.

Key Skills

• Quantitative research
• Qualitative research
• User-centered design methods
• Project management
• Research analysis
• Stakeholder communication
• Critical thinking
• Storytelling
• Collaboration
• Data compliance and ethics