Sr. UX Designer

The Sr UX Designer will collaborate with product management on customer discovery, create journey maps, wireframes, prototypes, and high-fidelity designs, and test and iterate on concepts. You will work closely with software engineers to execute design requirements and analyze analytics to enhance customer experience with Daikin digital products.

Responsibilities

• Operate within the Daikin Applied UX process, which includes discovery, ideation, visualization, and testing
• Advocate the needs of the customer, fostering a shared understanding of the customer-centric intersection between design, content, business and brand
• Facilitate customer discovery sessions to uncover user needs, preferences, and pain points
• Design intuitive, low-friction solutions, validate them through iterative testing, and refine them based on user feedback, to ensure alignment with real-world expectations
• Work iteratively and collaboratively with a cross-disciplinary team (product owners, software engineers, researchers), using lean and agile methodologies to explore, test, and implement designs
• Lead end users, development team and partners with impact, and guide decision-making through a customer-focused approach rather then a ‘technology first’ mindset
• Develop comprehensive user journey maps and task flows to visualize end-to-end user experiences and foster a better understanding of customer behavior
• Sketch out low-fidelity wireframes, build interactive prototypes, and leverage Daikin Applied’s design system to deliver high fidelity mockups
• Lead design reviews to validate them with the design team, product managers, engineering teams, and business stakeholders
• Optimize the effectiveness of new and existing features by proactively planning, performing, and advocating validation techniques like usability testing, user research, and interpreting analytic data

Requirements

• Bachelor’s degree in Computer Science or a related field or equivalent experience
• 5+ years of experience in design of mobile, web and embedded user interfaces
• Lead discovery activities and user testing
• Ability to work independently
• Significant experience with customer discovery techniques, including user interviews, usability testing, and journey mapping
• Strong grasp of information architecture, design patterns, and interaction design for data-heavy applications
• Expertise using Figma, Sketch, or the equivalent
• Advanced knowledge of design systems and how to apply them, while still creatively solving design problems
• Understanding of HTML, CSS, and other web technologies

Key Skills

• Figma
• Sketch
• HTML
• CSS
• Information architecture
• Design patterns
• Interaction design
• Design systems
• User research
• Usability testing
• Journey mapping
• Agile methodologies

Benefits

• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions
• Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
• Short term and long-term disability
• 3 weeks of paid time off for new employees + 11 company paid holidays
• Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual
• Paid sick time in accordance of the federal, state and local law
• Paid parental leave and tuition reimbursement after 6 months of continuous service