UX Designer / Design Researcher

Lead and conduct end-to-end user research and translate insights into actionable frameworks. Design and prototype user flows and interactions while collaborating with cross-functional teams to drive product direction.

Responsibilities

• Lead and conduct end-to-end user research: generative, evaluative, field, and rapid testing in fast-moving environments.
• Translate insights into actionable frameworks, journey maps, and experience principles.
• Design and prototype user flows, interactions, and systems that work seamlessly across contexts and devices.
• Create low- to mid-fidelity prototypes to explore, test, and communicate design ideas quickly.
• Collaborate with cross-functional teams to translate research findings into product direction, strategy, and measurable outcomes.
• Facilitate workshops and co-design sessions that drive alignment and uncover hidden needs.
• Communicate research and design rationale clearly to teams, stakeholders, and leadership.
• Balance rigor and speed, maintaining quality in a fast-paced environment.

Requirements

• 5+ years of experience in UX design, service design, or design research for complex digital products.
• Proven experience planning, conducting, and synthesizing user research.
• Strong interaction design and systems thinking skills; comfortable designing across end-to-end journeys.
• Solid prototyping ability, enough to explore, validate, and communicate design ideas effectively.
• Proven ability to move from abstract problem spaces to tangible, testable concepts.
• Excellent storytelling and facilitation skills, capable of engaging diverse stakeholders.
• Curious, critical, and creative mindset: grounded in user needs but eager to explore new approaches.

Key Skills

• UX design
• service design
• design research
• interaction design
• systems thinking
• prototyping
• storytelling
• facilitation