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"Design is where science and art break even."
— Robin Mathew

Senior Product Designer - (Care + Fulfillment)
Hims & Hers • United States of America 🇺🇸
The Senior Product Designer will focus on improving the provider experience through scalable design, emphasizing EMR design and provider workflows. This role involves collaborating with cross-functional teams to create intuitive, human-centered experiences that enhance care delivery.
Responsibilities
- Reimagine the Provider Experience: Design interfaces and workflows that make it easier for clinicians to deliver care.
- Evolve EMR Design: Lead initiatives to modernize internal EMR systems.
- Connect CX and Clinical Workflows: Partner with operations and CX teams to align provider tools with patient-facing touchpoints.
- Architect Scalable Design Systems: Define information architecture, interaction patterns and design frameworks.
- Collaborate Deeply: Work closely with engineers, clinicians and product managers.
- Champion End-to-End Experience Design: Ensure provider workflows integrate seamlessly with patient-facing systems.
- Prototype, Test and Iterate: Validate solutions through feedback, research and usability testing.
- Elevate UX within the Organization: Advocate for design excellence and shape how design influences operational and clinical strategy.
Requirements
- 5+ years in UX or Product Design, ideally within healthcare, telehealth, or similarly complex, data-driven systems.
- Deep understanding of provider workflows.
- Systems thinker.
- Strong UX craft.
- Developed visual design sensibility with an eye for detail and inclination for coherence.
- Bias to Action.
- Technical fluency.
- Excellent communicator and collaborator.
- Proficiency in Figma and related prototyping tools with exceptional attention to detail.
- Collaborative and humble.
Key Skills
- UX or Product Design
- Provider workflows
- Systems thinking
- UX craft
- Visual design sensibility
- Bias to Action
- Technical fluency
- Excellent communication and collaboration
- Figma and related prototyping tools
- Collaborative and humble
Benefits
- Competitive salary & equity compensation for full-time roles
- Unlimited PTO, company holidays, and quarterly mental health days
- Comprehensive health benefits including medical, dental & vision, and parental leave
- Employee Stock Purchase Program (ESPP)
- 401k benefits with employer matching contribution
- Offsite team retreats
About Hims & Hers
Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. We connect consumers to licensed healthcare professionals, enabling people to access high-quality medical care—from wherever is most convenient—for numerous conditions related to sexual health, hair care, mental health, skincare, primary care, and more. With products and services available across all 50 states and Washington, D.C., Hims & Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life. That’s why we’re building a future where nothing stands in the way of harnessing this power. We normalize health & wellness challenges—and innovate on their solutions—to make feeling happy and healthy easy to achieve. No two people are the same, so we provide access to personalized care designed for results. At our core, our mission i
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