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"Design is where science and art break even."
— Robin Mathew
The UX Researcher will support and execute user research studies to generate insights that inform product decisions. They will collaborate closely with UX designers and product managers to understand research needs and contribute to product improvements and innovation opportunities.
Responsibilities
- Support and execute user research studies and consumer research, assisting in the analysis of collected data to generate insights that inform product decisions.
- Assist in end-to-end mixed method research activities by helping to prepare materials, recruit participants, execute research protocols, and document findings.
- Contribute to defining research questions and selecting appropriate data collection methods.
- Help synthesize research findings to identify key customer pain points and opportunities to improve the customer experience.
- Collaborate closely with UX designers and product managers to understand their research needs and contribute to both current product improvements and innovation opportunities.
Requirements
- 3–5 years of experience conducting user research, preferably within innovative consumer fintech, financial, mobile, or digital companies.
- Demonstrated ability to execute and analyze research studies through the application of human-centered design techniques and mixed research methods.
- Strong organizational skills and proven ability to manage the logistics of small-to-medium research projects.
- A natural collaborator with proven experience supporting cross-functional teams.
Key Skills
- User research
- Human-centered design techniques
- Mixed research methods
- Organizational skills
- Collaboration with cross-functional teams
About Tala
Tala is the first financial platform for the Global Majority. Our leading money app bridges digital and cash ecosystems to deliver instant access to credit, payments, savings, and transfer services to millions of customers on three continents. Powered by advanced technology and human creativity, Tala is reinventing financial infrastructure to solve what legacy institutions can’t or won’t, in order to unlock global economic progress. Tala has raised nearly half a billion dollars in investments and debt, backed by leading venture and impact investors including Upstart, the Stellar Development Foundation, RPS Ventures, the J. Safra Group, IVP, Revolution Growth, Lowercase Capital, and PayPal Ventures. Tala has been named to Fortune’s Impact 20, CNBC’s Disruptor 50 list four years in a row, and Forbes’ Fintech 50 list for eight consecutive years. Tala’s impact has been highlighted by the New York Times, NPR, Forbes, the Financial Times, the Wall Street Journal and TED, among others. Tala
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