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"Design is not for philosophy it's for life."
— Issey Miyake
UX Researcher, Lead, VP
Morgan Stanley • United States of America 🇺🇸
Guide researchers in planning and conducting studies to provide actionable insights that shape product direction. Collaborate with product teams to identify areas for improvement and deliver insights that lead to business value.
Responsibilities
- Guide researchers in planning, conducting, and tailoring research studies to provide actionable insights that dramatically shape product and technology direction.
- Make staffing decisions based on business priorities, both short and long term, as well as team strengths and motivation.
- Responsible for the quality of research outputs, including coaching and growing the skills of individual researchers.
- Champion the role of research and collaborate with Product Management, Product Design, and Technology teams to identify areas of improvement or feature development.
- Become a trusted, strategic partner to product stakeholders by communicating and demonstrating the value of user research, and by delivering insights that lead to business value.
- Build on best practices and processes that empower product teams to self-serve some of their needs.
- Continue evolving our collaboration with designers, technologists, product managers, and marketers to translate insights that inform execution and pipeline development.
- Guide researchers on a strategy for improving our insights repository and communications plan.
- Deliver higher-level research insights to the broader team on a regular basis to support a culture of learning and user-centric product strategy.
Requirements
- 9+ Years of transferrable experience across higher education and the workplace.
- A passion for team leadership and the ability to inspire team members to excel.
- Compelling presentation style and ability to confidently convey insights through storytelling.
- Willingness to evangelize research and data-driven insights both within Morgan Stanley and in the financial services and digital communities at large (external sharing to be approved in advance, of course).
- Empathy for end users and ability to draw out insights through moderator script development and moderating style.
- Understanding and experience implementing a range of user research methods.
Key Skills
- Team leadership
- Storytelling
- Evangelizing research and data-driven insights
- Empathy for end users
- User research methods
About Morgan Stanley
Morgan Stanley (NYSE: MS) is a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management services. With offices in 42 countries, our firm's employees serve clients worldwide including corporations, governments, institutions and individuals. We are committed to maintaining the first-class service and high standard of excellence that have always defined the firm and everything we do is guided by our five core values: Do the right thing, put clients first, lead with exceptional ideas, commit to diversity and inclusion, and give back. All interactions on/with this account are subject to the Social Media Important Information https://www.morganstanley.com/disclosures/social-media-important-information which includes Morgan Stanley’s Privacy Pledge and relevant disclaimers/disclosures. By interacting with this account, you consent to the retention and monitoring of your interactions.
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