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"Design is where science and art break even."
— Robin Mathew
Conduct resonance testing, concept validation, and usability testing for supply chain robotics solutions. Collaborate with cross-functional teams to integrate research insights into product development and refine user experiences.
Responsibilities
- Conduct Resonance Testing: Design and execute resonance testing to gauge user reactions, emotional responses, and alignment with proposed design concepts for robotics interfaces and software.
- Perform Concept Validation: Plan and conduct studies to validate design concepts, ensuring they meet user needs and business objectives within the supply chain and robotics context.
- Execute Usability Testing: Develop and lead usability testing sessions for prototypes, existing systems, and new features, identifying pain points and opportunities for improvement.
- Gather User Insights: Use qualitative and quantitative methods, such as interviews, surveys, and observations, to understand user behaviors, preferences, and challenges in interacting with robotic systems.
- Analyze and Synthesize Data: Translate research findings into clear, actionable insights through reports, presentations, and visualizations to guide design and development teams.
- Collaborate with Cross-Functional Teams: Work closely with UX designers, product managers, and engineers to integrate research insights into product development and refine user experiences.
- Advocate for Users: Champion user-centered design principles, ensuring user needs are prioritized throughout the product lifecycle.
- Stay Current with Trends: Keep up-to-date with UX research methodologies, supply chain technologies, and robotics trends to inform research practices.
Requirements
- 3-5 years of professional experience in UX research, ideally with exposure to technical systems, robotics, or supply chain industries.
- Bachelor’s degree in Human-Computer Interaction, Psychology, Design, Anthropology, or a related field. A Master’s degree is a plus.
- Proficiency in UX research methodologies, including resonance testing, concept validation, and usability testing.
- Experience with research tools such as Miro, UserTesting, Lookback, or similar platforms for conducting and analyzing studies.
- Familiarity with data analysis tools (e.g., Excel, SPSS, or Tableau) for quantitative research.
- Knowledge of supply chain operations or robotics systems is a plus.
- Strong analytical skills to interpret complex data and derive meaningful insights.
- Excellent communication and presentation skills to share findings with diverse stakeholders.
- Ability to work collaboratively in a fast-paced, cross-functional team environment.
Key Skills
- UX research methodologies
- Miro, UserTesting, Lookback
- Excel, SPSS, Tableau
- Supply chain operations
- Robotics systems
- Analytical skills
- Communication and presentation skills
- Collaborative teamwork
About Symbotic
Symbotic® (Nasdaq: SYM) is an automation technology leader reimagining the supply chain with its end-to-end, A.I.-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-generation technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce, the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.
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