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"Design is where science and art break even."
— Robin Mathew
Conduct user research to understand user needs and behaviors in supply chain and robotics contexts. Collaborate with cross-functional teams to translate research findings into actionable user requirements and design solutions.
Responsibilities
- Conduct User Research: Plan and execute qualitative and quantitative research studies, including interviews, surveys, usability testing, and field observations, to understand user needs, behaviors, and pain points in supply chain and robotics contexts.
- Define User Workflows: Create detailed user journey maps, personas, and workflows to guide the design and development of intuitive interfaces and interactions for robotic systems and related software.
- Derive User Requirements: Translate research findings into clear, actionable user requirements and specifications to inform product development and ensure alignment with user expectations.
- Collaborate with Cross-Functional Teams: Work closely with product managers, UX designers, and engineers to integrate research insights into product design and development processes.
- Analyze and Present Insights: Synthesize research data into clear, compelling reports and presentations to communicate findings and recommendations to stakeholders.
- Stay Current with Industry Trends: Keep abreast of UX research methodologies, supply chain technologies, and robotics advancements to ensure cutting-edge approaches to user experience design.
- Advocate for Users: Champion user-centered design principles and ensure the user perspective is represented throughout the product development lifecycle.
Requirements
- Minimum of 5-8 years of professional experience in UX research, with a focus on complex technical systems, preferably in robotics, automation, or supply chain industries.
- Bachelor’s degree in Human-Computer Interaction, Anthropology, Psychology, Design, or a related field. A Master’s degree is a plus.
- Proficiency in UX research methodologies (e.g., contextual inquiry, usability testing, surveys, card sorting).
- Experience with tools such as Figma, Sketch, or similar for creating workflows and prototypes.
- Familiarity with data analysis tools (e.g., SPSS, Tableau, or Excel) for quantitative research.
- Knowledge of supply chain operations or robotics systems is highly desirable.
- Exceptional communication and presentation skills to articulate research findings to diverse audiences.
- Strong analytical and problem-solving skills to translate complex data into actionable insights.
- Ability to work collaboratively in a fast-paced, cross-functional team environment.
Key Skills
- UX research methodologies
- Figma, Sketch
- SPSS, Tableau, Excel
- Supply chain operations
- Robotics systems
- Communication and presentation skills
- Analytical and problem-solving skills
- Collaborative teamwork
About Symbotic
Symbotic® (Nasdaq: SYM) is an automation technology leader reimagining the supply chain with its end-to-end, A.I.-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-generation technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce, the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.
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