Senior UX Researcher

A Senior UX Researcher role at Eli Lilly, focusing on shaping the evolution of the LillyDirect platform through research and design thinking.

Responsibilities

• Lead and execute end-to-end research across the LillyDirect ecosystem, from exploratory discovery to evaluative validation, using mixed methods to inform strategy, design, and product decisions.
• Frame clear, strategic research questions that uncover root causes, not just surface-level pain points.
• Translate data and behavioral insight into crisp, actionable recommendations that drive measurable improvements in patient and provider experience.
• Partner with design, product, and engineering to ground decisions in evidence, balancing user insight with product and technical constraints.
• Influence product strategy by advocating for the voice of the user with clarity and credibility in rooms filled with executives, regulators, and domain experts.
• Contribute to and uphold research operations standards that scale research quality and visibility across the organization.
• Mentor junior researchers and cross-functional peers, modeling rigorous research craft and critical thinking.

Requirements

• Bachelor’s or Master’s degree in Human-Computer Interaction, Psychology, Cognitive Science, Anthropology, or related field, or equivalent practical experience.
• 5–10 years of hands-on experience conducting UX research across digital products and services, ideally in complex or regulated industries.
• Hands-on experience with common research and analysis tools (dscout, UserTesting, Optimal Workshop, Maze, Qualtrics, Miro, Figma, or equivalent).
• Portfolio or case studies demonstrating end-to-end research work, including planning, recruiting, execution, analysis, and impact, is required for consideration.

Key Skills

• Fluency in both qualitative and quantitative reasoning.
• Exceptional communication skills: crisp writing, compelling presentation, and the ability to tailor insights to executives, engineers, or designers.
• Experience collaborating within agile product teams and operating within evolving design systems.

Benefits

• Comprehensive benefit program including 401(k), pension, vacation benefits, medical, dental, vision and prescription drug benefits, flexible benefits, life insurance and death benefits, time off and leave of absence benefits, and well-being benefits.