UX Designer

Lead the design, development, and implementation of user experience strategies for Fiserv's digital products. Collaborate with cross-functional teams to gather user requirements and translate them into design specifications.

Responsibilities

• Lead the design, development, and implementation of user experience strategies for Fiserv's digital products and solutions.
• Collaborate with cross-functional teams to gather user requirements and translate them into design specifications.
• Create wireframes, prototypes, and high-fidelity mockups to effectively communicate design ideas.
• Continuously gather and leverage qualitative user research and data to inform iterative design improvements.
• Design comprehensive service journey maps, identifying key touchpoints and opportunities to enhance user engagement and satisfaction.
• Optimize sales and support cycles by creating seamless interactions and workflows.
• Facilitate workshops, design sprints, co-creation sessions, and bodystorming to engage teams in collaborative design thinking processes.
• Mentor junior UX designers and provide guidance on best practices and design principles.

Requirements

• Experience in UX Strategy, UX Research, UX Design, and UI Design.
• Experience with a variety of tools like Figma, Adobe Suite, etc.
• Experience creating design wireframes, prototypes, and mock-ups for developers.
• Design thinking experience to understand users' goals and frustrations.
• Collaborative and pragmatic with excellent communication and stakeholder management skills.
• Experience working in multi-disciplinary settings (design, engineering, product teams).
• Bachelor's degree or equivalent in Visual Design, Human-Computer Interaction, User Experience, or related Design field.
• Fluency in English, both written and spoken.

Key Skills

• User experience strategies
• Cross-functional team collaboration
• Wireframes, prototypes, and high-fidelity mockups
• Qualitative user research and data analysis
• Service journey maps
• Seamless interactions and workflows
• Workshops, design sprints, co-creation sessions, and bodystorming
• Mentor junior designers

Benefits

• Paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through EAP.
• Competitive salaries, the Fiserv 401(k) Savings Plan, and Employee Stock Purchase Plan.
• Recognition and rewards through the Living Proof program.
• Medical, dental, vision, life, and disability insurance options and well-being resources through the Fuel Your Life program.
• Training, development, certification, and internal mobility opportunities.
• Employee Resource Groups that promote a diverse and inclusive culture.