Senior / Product Designer (MOE - Teacher Productivity)

The role involves independently driving strategic research and recommendations to influence product vision and strategy. You will design and lead workshops, create service design deliverables, and translate concepts into wireframes and prototypes.

Responsibilities

• Independently drive and deliver strategic research and recommendations and materially influencing the vision and strategy
• Break down complex business challenges into clear research plans; lead the end to end research process and demonstrate strong storytelling skills to deliver significant impact on each product within the vertical
• Design and lead workshops that inspire collaboration, align stakeholders, and generate actionable insights
• Harness your product mindset and storytelling chops to influence product roadmap, by framing and telling the story of design solutions, communicating research findings, conceptual ideas, and design rationale both verbally and visually
• Advocate for the role of Research as a strategic partner in the business process
• Create service design deliverables including experience maps, user journeys, service blueprints, interaction models, flows, and wireframes
• Translate concepts into wireframes and low-fi prototypes, iterating quickly based on feedback from users, team, and internal stakeholders

Requirements

• 5+ years in experience, product, or service design, with a strong portfolio demonstrating both strategic and hands-on work that have led to shipped products
• Expertise in applying a variety of research methodologies, including both qualitative and quantitative techniques, to address product challenges spanning from opportunity identification, concept testing, to feature iterations
• The ability to guide decision-making with structured and sharp product thinking, being excellent at laddering key user needs to critical product decisions and broader business impact
• Takes on a deeply collaborative approach with cross-functional partners and stakeholders, seeing discovery and delivery as a process to build consensus and momentum, instead of simply passively making recommendations
• A visual and verbal storyteller who can deliver insights about people and behavior, and design decisions in ways that generate empathy and engagement from teams and stakeholders
• Extensive knowledge of rapid prototyping methods, ranging from paper sketching to digital prototypes across different media
• Strong sense of ownership over your work, ability to run independently while believing deeply in collaboration, a strong sense of initiative, and a comfort with navigating ambiguity, and comfort in challenging the status quo when it benefits our users to do so

Key Skills

• Research methodologies
• Product thinking
• Collaboration
• Storytelling
• Rapid prototyping
• Ownership
• Initiative
• Ambiguity navigation
• Challenging the status quo