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"Design is not for philosophy it's for life."
— Issey Miyake
The UI/UX Designer will lead the research, design, and delivery of exceptional digital services for AFCA. This role involves designing intuitive and accessible digital experiences, building prototypes, and conducting usability testing.
Responsibilities
- Design intuitive, responsive, and accessible digital experiences for consumers and AFCA Members
- Build prototypes, run usability testing, and refine designs based on real user feedback
- Work closely with developers, product owners, and business stakeholders in a cross-functional team
- Build and maintain a design system that ensures consistency and scalability across platforms
- Establish and run user research programs to inform design decisions
Requirements
- Proven knowledge and delivery of UI/UX best practices and modern accessibility standards
- Strong creative thinking and problem-solving skills
- Experience in B2C and B2B environments, ideally in an agile setting
- Strong communication, project management and stakeholder management skills
- Experience with Microsoft Dynamics 365 CE or Power Portals
Benefits
- Flexible work options
- Thoughtful benefits
- Opportunities to deepen expertise
- Inclusive leadership values every voice
- Hybrid working with state-of-the-art offices
- Inclusive leave options
- Financial benefits - Not-for-profit salary packaging
- Locations in modern Melbourne and Sydney CBD offices
About Afca
The Australian Financial Complaints Authority (AFCA) is the one-stop-shop for consumers and small businesses with a complaint about banking, credit, insurance, superannuation, investments and advice. We provide fair, independent and effective solutions for financial disputes. Established in 2018, AFCA is Australia’s only ombudsman service for the financial services sector. We work with consumers, small businesses, industry, regulators and Government, to raise standards and reduce financial disputes through innovative solutions, education and communication. We deliver to the Australian community services that are easy to use, free for complainants, efficient, timely and impartial. AFCA’s diverse workforce is made up of more than 800 team members from across Victoria and New South Wales, with expertise in dispute resolution, finance, insurance and superannuation. Our people are driven by our values to be fair and independent, transparent and accountable, honest and respectful and pro
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