Product Designer/Sr Product Designer, UX

Join American Airlines' Technology Strategy & User Experience team to influence product and design decisions, collaborate with engineering, and lead UX design processes.

Responsibilities

• Influence outcomes and Product Owner decisions based on UX best practices, design principles and research, using agile methodologies
• Collaborate with Engineering to find the most effective, expedient and efficient way to implement solutions
• Collect, analyze, present and action feedback and manage changes to UX deliverables
• Present work clearly and compellingly to stakeholders, leveraging storytelling and presentation skills
• Provide timely status updates (including work left to do, issues and risks) using project management tools like Rally, Jira, Aha!, etc.
• Communicate effectively with all team members to get work done
• Design the visual style, interface and interaction flow of applications and experiences that adhere to design standards and the patterns of a design system
• Develop conceptual diagrams, wireframes, visual mockups and prototypes that consider systems thinking and information architecture
• Create research strategies based on desired outcomes and develop usability test plans, scripts and scenarios for prototypes
• Regularly formulate and test hypotheses during design iterations
• Use research techniques (heuristic reviews, user interviews, remote unmoderated and in-person testing) to determine ease-of-use and comprehension of designs and ideas
• Lead end-to-end UX design processes, from ideation through execution
• Mentor and guide other Designers to foster growth and collaboration
• Ensure designs are responsive and adaptive for both desktop and mobile platforms

Requirements

• Bachelor's degree in human computer interaction, human factors engineering, computer science, visual design, library sciences or other related discipline, or equivalent experience or training
• 3+ years of experience as a UX practitioner with a background in user experience design, interaction design or similar
• Experience working closely with Engineers from inception through implementation in an agile environment
• Experience collaborating effectively across disciplines, product lines, roles, geographical and time zone boundaries
• Knowledge and proficiency using remote unmoderated testing tools and moderated testing devices and platforms
• Experience in responsive, adaptive and accessible designs
• Experience with design for mobile app (iOS and Android), desktop and web applications

Key Skills

• Strong skills in modern design and prototyping tools (Figma, Adobe CC, etc.)
• Understanding of HTML, CSS, JavaScript and other frontend development languages
• Advanced analytical skills dealing with complex data problems and implementing sustainable solutions
• Strong organizational skills and the ability to label, classify and intelligently build flows and wireframes for complex computer applications
• Ability to manage multiple concurrent projects and communicate effectively with non-technical users
• In-depth understanding of both qualitative and quantitative research methods
• Strong understanding of user-centered design principles and a solid grasp of trends in web and app design
• Familiarity with emerging technology such as generative AI and spatial computing
• Proficiency in using project management tools (Rally, Jira, Aha!, etc.) to track progress and report status
• Storytelling and presentation skills to effectively communicate design decisions

Benefits

• Travel Perks
• Health Benefits
• Wellness Programs
• 401(k) Program
• Employee Assistance Program
• Pet insurance
• Discounts on hotels, cars, cruises and more