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"Design is not for philosophy it's for life."
— Issey Miyake
Senior UX UI Designer
Telesure Investment Holdings (tih) • Johannesburg, South Africa 🇿🇦
The Senior UX UI Designer will design user interfaces and enhance user experience elements of digital products through research, testing, and iteration. They will work with cross-functional teams to conceptualize products, identify customer pain points, and implement customer experience initiatives.
Responsibilities
- Design and Conceptualization: Work effectively with cross-functional teams to conceptualize products and services, leveraging data to drive original design ideas and decisions using Brand CI Customer Experience Mapping
- Lead implementation and performance of techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify customer pain points, challenges, and hurdles; advise on approaches to eliminate negative experiences and enhance customer interactions
- Customer Needs/Experience Research: Complete research and analyze data to develop and/or support a sound understanding of customer segments, trends, needs, and expectations
- Product and Solution Development: Define and deliver products and services that meet customer needs by selecting the best possible approaches available within established systems
- Internal Client Relationship Management: Contribute to the management of partnering relationships with internal clients, building effective working relationships and providing high-quality professional services to support in delivering business strategy and plans
- Improvement / Innovation: Identify shortcomings and suggest improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program with guidance from a project/program manager
- Customer Experiences Implementation: Support the implementation of differentiating customer experience initiatives, tools, and processes, including customer experience testing
- Personal Capability Building: Act as subject matter expert in an area of expertise. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media
Requirements
- Matric / Grade 12/ SAQA Accredited Equivalent (Essential)
- A relevant design related qualification (degree / diploma / certificate) (Essential)
- 5 or more years' UX/UI design experience (Essential)
- Experience in the Financial Services industry (Advantageous)
- 1 or more years' experience of general supervision of more junior colleagues (Essential)
Key Skills
- UX/UI design
- Financial Services industry
- Supervision of junior colleagues
- Data analysis
- Customer experience mapping
- Voice of the customer initiatives
- Qualitative touchpoint analysis
- Product development
- Internal client relationship management
- Change management
- Customer experience testing
- Subject matter expertise
- Continuing professional development
- Conference attendance
- Specialist media reading
About Telesure Investment Holdings (tih)
Telesure Investment Holdings (Pty) Ltd (TIH) is the holding company of some of South Africa’s leading and innovative financial institutions. These financial institutions are licensed to provide financial products and/or services ranging from short-term, long-term and health insurance as well as a comparison and investment platforms. Our origins go back to 1 June 1985, when Auto & General Insurance was launched into the South African market. We have since grown into a group of subsidiaries of which Auto & General now forms a part. Today, we own some of South Africa’s most loved and recognisable brands, each finding a better way to give their unique group of customers peace of mind. We exist to continuously find better ways to give people peace of mind, whether it is to protect what they own, their loved ones or their greater ambitions and life plans they’re working so hard for. We’re proven pioneers with a hunger for doing and being the best we can, bringing customer-focused
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