Lead Product Designer, Growth

The Lead Product Designer will own critical user flows and drive experience strategy by collaborating with cross-functional teams. They will also mentor peers and elevate design maturity across the organization.

Responsibilities

• Design for the full journey: Own critical flows like onboarding, activation, and trial-to-paid conversion, while ensuring experiences connect across marketing, product, and support.
• Drive experience strategy & vision: Partner with product, engineering, marketing, and business leaders to define and align on customer-centered growth strategies that balance user delight and business outcomes.
• Influence through strategy: Collaborate with cross-functional and senior leaders to advocate for customer-centered thinking, guiding decisions that drive acquisition, engagement, and retention.
• Lead co-creation: Facilitate workshops and co-creation sessions to define experience strategies, journey maps, and service blueprints that connect the customer experience end to end.
• Connect the ecosystem: Work closely with marketing, sales, and support to ensure seamless, cohesive experiences across every touchpoint—from first impression to long-term success.
• Leverage insights & experimentation: Use conversation data, behavioral analytics, and experimentation to uncover opportunities, measure impact, and continuously refine the user experience.
• Set and scale experience standards: Lead best practices in experience design across the organization, establishing systems, patterns, and principles that scale with us.
• Map and optimize experiences: Use journey mapping, service blueprinting, and systems thinking to identify opportunities, close gaps, and improve end-to-end consistency.
• Prototype & validate: Rapidly create and test concepts in Figma and other tools, leveraging AI where valuable. Validate solutions through user research, usability testing, and experimentation.
• Mentor & uplift: Provide coaching, feedback, and thought leadership to elevate the design team’s craft and impact.
• Measure & refine: Partner with product and research to define success metrics, run post-launch evaluations, and iterate for impact.
• Shape the design culture: Help grow a supportive, curious, and ambitious team of designers who care deeply about our users.
• Envision AI Integration: Champion and integrate a vision for how AI can be infused into end-to-end experience design, exploring and leveraging AI tools to enhance design processes and customer outcomes

Requirements

• Experienced Design Leader: 8+ years in product or UX design, with a portfolio that demonstrates impact on both digital product flows and multi-touchpoint experiences.
• End-to-End Thinker: Skilled at zooming out to see the system and zooming in to polish the details.
• Influential Partner: Confident in engaging senior leaders and cross-functional peers to drive alignment and advocate for design-led, customer-centered growth.
• Strategic & Analytical: Strong in problem framing, synthesizing complex research, and turning insights into clear opportunities.
• Research-Driven: Experienced with generative and evaluative methods, and adept at translating findings into design direction.
• Prototyping Expert: Highly proficient in Figma and prototyping platforms; comfortable exploring AI-enabled tools.
• Storyteller & Facilitator: Able to align executives, PMs, engineers, and marketers through clear storytelling and collaborative workshops.
• Mentor & Culture Builder: Experienced in coaching designers and raising the design bar across an organization.
• Collaborative & Empathetic: A strong partner who balances customer needs with business and technical constraints.
• Comfortable with Ambiguity: Brings clarity, cohesion, and momentum in complex, evolving environments.

Key Skills

• Experienced Design Leader
• End-to-End Thinker
• Influential Partner
• Strategic & Analytical
• Research-Driven
• Prototyping Expert
• Storyteller & Facilitator
• Mentor & Culture Builder
• Collaborative & Empathetic
• Comfortable with Ambiguity

Benefits

• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family