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"Design is where science and art break even."
— Robin Mathew
Promote brand awareness and maximize revenue through effective sales techniques. Support management in training and motivating employees while ensuring adherence to company policies.
Responsibilities
- Promote awareness of brand image internally and externally
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott
- Communicate with potential owners via telephone to set up preview package sales/tours
- Encourage guests or callers to purchase or schedule preview package sales/tours
- Explain details and requirements related to attending a sales presentation to potential owners
- Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property
- Determine and give compliments to guests as gifts for their patronage (e.g., rewards points, show tickets)
- Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing)
- Receive, record, and relay messages accurately, completely, and legibly
- Assist management in training, evaluating, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees
- Ensure adherence to quality expectations and standards
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
- Perform other reasonable job duties as requested by Supervisors
Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- No supervisory experience
- None
Key Skills
- Sales techniques
- Communication
- Office duties
- Training
- Evaluation
- Counseling
- Motivation
- Coaching
- Policy adherence
- Confidentiality
- Privacy
- Security
- Customer service
- Document preparation
- Etiquette
- Teamwork
- Quality assurance
- Physical dexterity
About Careers At Marriott
Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of approximately 9,000 properties across more than 30 leading brands in 141 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves fr
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