Senior Content Designer

Senior Content Designer to shape how content supports the user experience across digital and real-world touchpoints for Angi's home services platform.

Responsibilities

• Write, design, test and iterate content in your part of the user journey.
• Collaborate with your teams' product designers, product managers, researchers, analysts and engineers to deliver against our key outcome goals.
• Develop content frameworks and systems that scale across multiple user journeys, flows, and service lines.
• Define and maintain content standards, voice and tone guidelines, and governance models to ensure consistency across all user experiences.
• Define, surface, and disclose AI and chatbot experiences that interact with our users.
• Contribute to the integration of AI tooling on our platforms, and craft conversation design that resonates with and help support our customers.
• Audit and analyze content ecosystems to identify gaps, overlaps, and opportunities to streamline and optimize.
• Collaborate with research and data teams to define user journeys and content requirements that address real user needs and business goals.
• Continuously evolve and mature the craft and its influence within the organization content as a design element and ensure it's considered at every step of the product development lifecycle.
• Lead content workshops or working sessions to align stakeholders around voice, structure, and strategy.

Requirements

• 3+ years of relevant experience as a content designer; product organizations preferred.
• Ideally a combination of experience in content strategy, UX writing, and copywriting for digital experiences.
• Experience working on a UX design team and/or within a product organization using agile methodologies.
• Experience working with LLMs, developing and designing content for AI tooling, and working with machine learning teams preferred.
• Experience with Figma or similar collaborative design tools.
• Experience with Jira or similar product management software.
• Driven, able to adapt and grow in a fast-paced environment.
• A solid understanding of user-centric design, inclusivity, and accessibility best practices.

Key Skills

• Experience with Figma or similar collaborative design tools.
• Experience with Jira or similar product management software.

Benefits

• Highly competitive salary package
• Hybrid work environment
• Hybrid allowance/benefit
• Temporary work from abroad policy
• Mental health support
• Regular team and social events
• Further benefits depending on location
• Referral bonus