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"Design is where science and art break even."
— Robin Mathew
The Senior Product Designer will be responsible for designing product experiences that delight customers and transforming customer insights into valuable products. This role involves collaboration with cross-functional teams and participation in the end-to-end design process.
Responsibilities
- Participation in end-to-end discovery, and proficiency in design processes including wireframing, prototyping, visual design, interaction design, and usability testing
- Partner with Product Managers, User Researchers, Engineers, Content, and cross-functional teams to shape product direction
- Transform customer insights into valuable, usable, and delightful products that solve real customer problems
- Use design as a tool for rapid learning and validation in a fast-paced, iterative environment
- Present design concepts, rationale, and vision to cross-functional teams and leadership
- Craft high-quality, polished user interfaces with meticulous attention to detail
- Set the standard for visual and interaction design quality across the digital product in close collaboration with the Creative/Brand teams to keep a cohesive experience across all touchpoints
- Contribute to and help maintain design systems, component libraries, and design documentation
- Ensure design consistency and coherent customer experiences across all touchpoints
- Mentor and support Junior Product Designers, sharing knowledge and best practices
- Provide constructive design feedback and guidance to help team members grow their craft
- Collaborate with other designers to ensure consistent communication and design quality
- Act as a design advocate, raising the bar for design thinking and champion product design across the business through compelling storytelling and presentations
- Demonstrate an intuitive eye for customer needs beyond the obvious, anticipating unspoken requirements
- Collect and interpret qualitative and quantitative feedback to inform design decisions
- Stay current on industry trends, market conditions, and emerging design practices to inform design decisions
- Challenge the status quo with creative problem-solving and a continuous improvement mindset
- Advocate for a balance between customer and business needs supporting both customer experience, and revenue and metrics
Requirements
- 5+ years of product design experience with proven expertise across all phases of the design process
- Strong portfolio demonstrating user-centered products with exceptional UI quality and measurable impact
- Expert visual design skills with a keen eye for typography, colour, layout, and micro-interactions
- Advanced interaction design abilities with deep understanding of usability principles
- Strong creative / brand background is beneficial to the role
- Highly proficient in Figma
- Experience with prototyping tools and handoff processes for engineering collaboration
- Strong understanding of usability testing methods and research synthesis
- Working with Product Management on ticket and specification writing using tools like Jira and Confluence
- Passion for design with creative problem-solving abilities and strong attention to detail
- Comfortable with ambiguity and rapid change
- Customer-obsessed with ability to balance user needs and business goals
- Collaborative team player who builds strong cross-functional relationships
- Self-motivated and able to work autonomously while knowing when to seek input
Key Skills
- Expert visual design skills with a keen eye for typography, colour, layout, and micro-interactions
- Advanced interaction design abilities with deep understanding of usability principles
- Highly proficient in Figma
- Experience with prototyping tools and handoff processes for engineering collaboration
- Strong understanding of usability testing methods and research synthesis
- Working with Product Management on ticket and specification writing using tools like Jira and Confluence
Benefits
- Competitive salary, reviewed annually
- Annual bonus, based on company performance
- Flexible core hours, giving you true work life balance
- Hybrid role to ensure this role works for you
- 25 days of holiday (excluding bank holidays) which increases over time to a max of 27 days
- 9/10 day working week to enhance your wellbeing without a reduction in pay and leave allowance
- Optional 5 days unpaid leave and 1 paid volunteer day each year
- When you need a change of scenery, you can work from abroad 2 weeks every 6 months
- Health insurance for you, paid by Tails.com
- Extended maternity, paternity, shared parental and adoption pay. 6 months at 70% pay
- Flexible paid care leave to support immediate dependants, people close to you and pets
- In-house L&D team, with access to year-round courses to help drive your development
- 50% discount on all Tails.com
- Discounted gym membership
About Tails.com
Hi, we’re Tails.com. A pet food subscription company with a big mission. We believe there should be no average dog food because no dog is average. So we deliver 100% tailored nutrition to each and every dog we serve. It all starts with a few simple questions about your dog’s age, breed, activity level and flavour preferences. Then our experts create a one-in-a-million kibble blend – just for them. Everything they need and a taste they love, delivered to your door every month. It’s pretty clever stuff. We’re cooking up big plans. Having created an entirely new category in pet food, we’re scaling fast in the UK and Europe – backed by Purina, one of the world’s largest pet food companies. In 2024 we became B Corp certified. But it's more than a badge, it's how we operate. Every member of our team is committed to upholding high social and environmental standards, to create a better world for dogs - and humans - for generations to come. We’re working together towards a common goal – to
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