Care Content Design Lead

Careem seeks a Content & Graphics Designer to create engaging content and manage branding for their Care department, supporting multiple services and internal teams.

Responsibilities

• Develop and maintain App Help Centre articles with clear, empathetic, and concise writing.
• Create visuals, infographics, GIFs, and motion graphics to simplify complex processes.
• Write customer-friendly copy that aligns with Care tone of voice and brand guidelines.
• Produce knowledge base articles and training content for Care agents.
• Develop multimedia training assets to help onboard and upskill Care teams.
• Design and manage brand assets for Care communications.
• Support branding for Care office buildings and events.
• Collaborate with Marketing and Design teams to maintain consistency of brand messaging.
• Partner with Care, Product, and Design teams to ensure alignment of messaging, tone, and visuals.
• Explore and utilize AI-powered tools to improve efficiency and creativity.
• Stay updated on content strategy, design trends, and AI advancements.

Requirements

• Bachelor’s degree in Graphic Design, Communication, Multimedia, or related field.
• Proven experience as a Content Designer, Graphic Designer, Copywriter, or Multimedia Specialist.
• Strong portfolio showcasing visual design, copywriting, and brand asset development.
• Proficiency in design tools such as Adobe Creative Suite, Figma, or Canva.
• Experience using AI tools for content creation.
• Ability to create animated visuals.
• Excellent written communication skills.
• Strong project management skills.

Key Skills

• Visual design (graphics, infographics, motion assets).
• Copywriting and content writing (customer-facing & internal).
• Brand asset development (templates, guidelines, branding projects).
• Proficiency in design tools such as Adobe Creative Suite, Figma, or Canva.
• Experience using AI tools (e.g., ChatGPT, MidJourney, Adobe Firefly, Runway, or similar).
• Ability to create animated visuals (GIFs, short-form motion graphics).
• Excellent written communication skills.
• Strong project management skills.

Benefits

• Opportunity to work in a fast-paced, multi-vertical environment.
• Shape the voice, visuals, and brand identity of the Care department.
• Collaboration with passionate teams across Product, Design, and Care.
• Culture that values creativity, ownership, experimentation, and growth.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.
• Access to healthcare benefits and fitness reimbursements.