UX & Marketing Senior Researcher

A seasoned UX Researcher to conduct research and drive data-based decision making for Woven City, focusing on user-centered design and innovation.

Responsibilities

• Design & Execute Research – Plan and conduct qualitative and quantitative studies for product and service development in Woven City, from scoping and recruitment to analysis, reporting, and measuring post-launch impact
• Innovate Methods – Develop creative, mixed-method approaches by combining methodologies, leveraging UX tech, and collaborating with research vendors to ensure high-quality, reliable data
• Deliver Actionable Insights – Translate findings into clear, practical recommendations that directly influence design, development, and strategic decision-making
• Evangelize User Research – Partner with UX, product, and engineering teams to shape roadmaps, advocate for user needs, and strengthen a user-centered culture across Woven City
• Own & Improve Processes – Take end-to-end ownership of complex research projects, automate and streamline operations, and adapt methods to constraints while ensuring quality output
• Communicate & Mentor – Engage in cross-functional discussions, advise peers and managers, lead post-mortems to improve practices, and mentor team members to grow research capabilities

Requirements

• Minimum seven years of experience working as a UX Researcher/Marketing researcher or equivalent role
• Bachelor’s degree in Psychology, Human Factors, Robotics, Human Computer Interaction, business planning, marketing or a related field
• Experience working on project(s) of digital/physical products in an agile process
• Comfortable working in a flexible working environment akin to a startup
• English: Native or Business Level
• Japanese: Business level (JLPT 1 or equivalent level)
• Willing to travel, including internationally

Key Skills

• Proven experience in multiple research methods (qualitative and quantitative)
• Expertise conducting research at all phases of the design process
• Comfortable balancing cost, time, and quality effectively
• Suggests the right strategy and solutions considering both users' needs and business demand
• Team player who can communicate with non-researchers about the value of data-driven decision-making
• Collaborates with other researchers to create standards that promote efficiency and cost-effectiveness
• Passion for people and technology
• Interest in helping Toyota create the future of mobility

Benefits

• Competitive Salary - Based on experience
• Flexible working time
• Paid Holiday - 20 days per year (prorated)
• Sick Leave - 6 days per year (prorated)
• Holiday - Sat & Sun, Japanese National Holidays, and other days defined by our company
• Japanese Social Insurance - Health Insurance, Pension, Workers’ Comp, and Unemployment Insurance, Long-term care insurance
• Housing Allowance
• Retirement Benefits
• Rental Cars Support
• In-house Training Program (software study/language study)