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"The function of design is letting design function."
— Micha Commeren
Design AI-powered user experiences and collaborate with cross-functional teams to optimize conversational flows. Continuously test and improve AI experiences based on user feedback and analytics.
Responsibilities
- Design AI-powered user experiences using low-code/no-code platforms like Cresta and Kore.ai.
- Partner with clients, product managers, and engineers to understand user needs and business goals.
- Create wireframes, conversation flows, mockups, and prototypes that bring intelligent workflows to life.
- Design and optimize chatbot and voicebot experiences, including intents, dialog trees, tone, and escalation paths.
- Translate business processes into usable, streamlined digital interactions.
- Collaborate in platform configurations (e.g., Cresta’s Behaviors, Kore.ai’s Bot Builder) to ensure design intent is implemented correctly.
- Continuously test and improve AI experiences based on user feedback and analytics.
Requirements
- Experience designing for AI-driven products, with tools like Cresta and Kore.ai.
- Strong UX/UI fundamentals and the ability to apply them in dynamic, multi-modal experiences.
- Familiarity with conversational design principles, including dialog mapping, tone of voice, and accessibility.
- Ability to collaborate cross-functionally in client-facing or consulting environments.
- Comfort working within the constraints of no-code/low-code platforms.
- Experience in sales, pre-sales, and/or demo configuration (a plus, not required).
- Any Kore.ai certifications (a plus, not required).
Key Skills
- Experience designing for AI-driven products, with tools like Cresta and Kore.ai.
- Strong UX/UI fundamentals.
- Familiarity with conversational design principles.
- Ability to collaborate cross-functionally.
- Comfort working within the constraints of no-code/low-code platforms.
Benefits
- Competitive compensation and a strong benefits package, including comprehensive healthcare, 401(k), paid time off, flexible spending accounts, professional development reimbursement, and other benefits for you and your family.
About Viateq Corporation
VIATEQ is a proactive provider of collaborative solutions for federal government agencies. Our collaborative service framework and flexibility allows employees, customers and business partners to work together successfully anywhere, anytime. VIATEQ’s service areas also allow government agencies to respond to competitive pressures and achieve new performance levels. Our mission is to lead by example through a commitment that empowers the organization at every level to strive for the highest levels of quality and customer service. “Our vision is to be a world-wide leader in government solutions - most admired and respected by our commitment to customer service, innovation and performance.” - Lee B. Washington, Jr.
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