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"Design is where science and art break even."
— Robin Mathew
Kustomer seeks a Brand Designer to elevate the company's visual identity across various touchpoints, ensuring consistency and creativity.
Responsibilities
- Brand Leadership: Evolve and uphold Kustomer’s brand system, ensuring consistency while pushing creative boundaries
- Campaign Design: Concept, design, and deliver assets for integrated marketing campaigns (digital, social, email, events, print, video)
- Content Creation: Collaborate with marketing, product, and sales teams to create engaging visuals for presentations, case studies, product launches, and customer stories
- Creative Strategy: Partner with the Creative Director to translate business objectives into compelling visual storytelling
- Cross-Functional Collaboration: Work closely with copywriters, marketers, and product designers to maintain a unified brand voice and experience
- Innovation: Stay on top of design trends and bring fresh ideas to help Kustomer stand out in a competitive market
- Mentorship: Provide guidance and feedback to our agency partners
Requirements
- 5+ years of professional experience in brand, marketing, or visual design (preferably in SaaS, B2B, and/or tech)
- A portfolio showcasing a strong foundation in typography, layout, color, and digital-first design
- Expertise with Adobe Creative Suite, Figma, and designing with motion in mind (After Effects, Premiere, etc. a plus)
- Experience developing creative concepts for multi-channel campaigns
- Strong communication skills - you can present ideas clearly and persuasively to both creative and non-creative stakeholders
- A systems-thinker who can balance creativity with brand consistency
- Passion for collaboration, curiosity, and pushing creative boundaries
Key Skills
- Web Design & Development: Designing responsive landing pages, collaborating with developers, or bringing interactive experiences to life (HTML/CSS knowledge a plus)
- Motion Design & Animation: Creating engaging animations, micro-interactions, or motion systems using tools like After Effects, Lottie, or similar
- HIPAA Compliance
Benefits
- Competitive salaries and stock options
- 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy in the U.S.
- Pension, supplemental health insurance and other perks in the UK
About Kustomer
Kustomer is the industry leading conversational CRM platform perfecting every customer experience, backed by leading VCs and recently spun out from Meta.
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