Senior UX Researcher

Lead and execute end-to-end research across the LillyDirect ecosystem, using mixed methods to inform strategy, design, and product decisions. Collaborate closely with product owners, designers, engineers, and other researchers to redefine digital healthcare for millions worldwide.

Responsibilities

• Lead and execute end-to-end research across the LillyDirect ecosystem, from exploratory discovery to evaluative validation, using mixed methods to inform strategy, design, and product decisions.
• Frame clear, strategic research questions that uncover root causes, not just surface-level pain points.
• Translate data and behavioral insight into crisp, actionable recommendations that drive measurable improvements in patient and provider experience.
• Partner with design, product, and engineering to ground decisions in evidence, balancing user insight with product and technical constraints.
• Influence product strategy by advocating for the voice of the user with clarity and credibility in rooms filled with executives, regulators, and domain experts.
• Contribute to and uphold research operations standards that scale research quality and visibility across the organization.
• Mentor junior researchers and cross-functional peers, modeling rigorous research craft and critical thinking.

Requirements

• Bachelor’s or Master’s degree in Human-Computer Interaction, Psychology, Cognitive Science, Anthropology, or related field, or equivalent practical experience.
• 5–10 years of hands-on experience conducting UX research across digital products and services, ideally in complex or regulated industries.
• Hands-on experience with common research and analysis tools (dscout, UserTesting, Optimal Workshop, Maze, Qualtrics, Miro, Figma, or equivalent).
• Portfolio or case studies demonstrating end-to-end research work, including planning, recruiting, execution, analysis, and impact, is required for consideration.
• Must be legally authorized to work in the United States.

Key Skills

• Demonstrated success translating research into strategic decisions and measurable outcomes.
• Strong command of a broad research toolkit, including in-depth interviews, concept and usability testing, survey design, diary studies, card sorting, and behavioral analytics.
• Fluency in mixed-methods reasoning: knowing when to validate patterns quantitatively and when to deepen understanding qualitatively.
• Exceptional communication skills: crisp writing, compelling presentation, and the ability to tailor insights to executives, engineers, or designers.
• Experience collaborating within agile product teams and operating within evolving design systems.
• A collaborative, pragmatic mindset that balances ideal rigor with the realities of timeline, risk, and business context.

Benefits

• Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance).
• Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).