UX Researcher

The UX Researcher II will plan and execute qualitative and select quantitative research studies, contributing to product-level insights that inform design and engineering decisions. They will conduct research sessions independently and translate findings into actionable recommendations that shape product strategy.

Responsibilities

• Plan and execute qualitative and select quantitative research studies with minimal guidance.
• Create research protocols, interview guides, and participant screeners aligned with product goals.
• Independently identify relevant methods (e.g., interviews, usability testing, surveys, journey mapping).
• Contribute to product-level insights that inform design, content, and engineering decisions.
• Identify research opportunities and gaps in coverage within the product space.
• Use internal and external platforms to recruit diverse participants aligned with study goals.
• Collaborate with CSMs or other internal partners to recruit from live customer accounts.
• Develop and reuse recruiting templates or tools to support team scalability.
• Conduct research sessions independently using moderated and unmoderated techniques.
• Analyze raw data and synthesize into clear insights, themes, and frameworks.
• Translate findings into actionable recommendations that shape product strategy and roadmap.
• Partner with Designers, PMs, and Engineers to define scope, questions, and decision points.
• Share work-in-progress and insights in team reviews or standups.
• Participate in and occasionally facilitate research synthesis workshops or critiques.
• Collaborate with CSMs, PMs, or Sales to ensure insights reflect customer realities.
• Present research outcomes to cross-functional stakeholders in clear and actionable formats.
• Guide teams in interpreting research implications and applying them to product planning.
• Conduct user interviews and usability tests with a focus on surfacing motivation, pain points, and behaviors.
• Capture structured notes, quotes, and recordings to support stakeholder engagement.
• Tailor session goals to reflect evolving business and design needs.
• Maintain research documentation and contribute to team repositories and toolkits.
• Build reusable templates or checklists that improve research quality or speed.
• Help non-researchers choose and apply appropriate methods.
• Document studies in knowledge bases and support team-wide enablement efforts.
• Share learnings and skills with peers via critiques, onboarding support, or internal workshops.
• Troubleshoot tooling or process issues and share solutions.
• Mentor junior researchers or cross-functional partners conducting research.
• Contribute to improving team bandwidth and research consistency.
• Maintain clean, well-organized research artifacts that are easily discoverable.
• Upload and tag findings, recordings, and synthesis outputs in team repositories.
• Follow and evolve best practices for research documentation, tracking, and indexing.
• Ensure insights are reusable, clearly sourced, and shareable across product teams.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Experience in applying customer-centered research techniques to product definition and designs.
• Experience defining, planning and executing research studies including outlining objectives, goals, and timelines.
• A portfolio of work representing research that influenced great insights or experiences.

Key Skills

• Communicates research plans, decisions, and findings clearly across disciplines.
• Writes research protocols, summaries, and insights with clarity and purpose.
• Seeks and incorporates feedback to improve communication quality.
• Presents research findings and strategic implications to cross-functional stakeholders.
• Facilitates discussions and playback sessions that build alignment and clarity.
• Uses visuals, storytelling, and structure to communicate with impact.
• Shares updates and summaries in writing that clarify progress, blockers, and next steps.
• Adapts presentation style to match audience needs (PMs, Designers, Executives).
• Leads or supports team sessions to share findings and discuss implications.
• Seeks opportunities to deepen domain knowledge and improve research methods.
• Adapts quickly to changes in product, project, or user landscape.
• Supports learning of peers and non-researchers through templates, tips, or guidance.
• Attends and applies learnings from workshops, talks, or peer critiques.
• Proactively documents and shares useful resources with the team.
• Mentors or supports junior team members or designers conducting their own research.
• Ensures research efforts support product and UX goals.
• Prioritizes work based on strategic value and timelines.
• Iterates plans and deliverables to align with evolving needs.
• Manages multiple research tracks and adjusts scope when needed.
• Communicates progress and pivots clearly to collaborators.
• Aligns deliverables with product impact or milestone goals.
• Applies best practices for usability testing, user interviews, and survey design.
• Synthesizes insights into themes, frameworks, or user models.
• Proactively identifies research opportunities within a product area.
• Runs research sessions independently and adapts techniques when needed.
• Builds journey maps, personas, or insight frameworks.
• Flags assumptions or gaps and proposes research coverage.
• Understands the goals, language, and metrics of the business.
• Connects research insights to business outcomes and product KPIs.
• Advocates for user outcomes within business constraints.
• Frames research insights in terms of customer value or business risk.
• Adapts communication to different stakeholder types.
• References OKRs or KPIs when prioritizing questions.
• Embraces change and adjusts approaches to evolving conditions.
• Experiments with new tools, methods, or formats to improve quality and speed.
• Reflects on outcomes and identifies improvements for future work.
• Shifts protocol or tooling mid-study when needed.
• Proposes experiments or pilots to test new ideas.
• Participates in retros and shares lessons learned.
• Champions the user perspective across planning, research, and delivery.
• Ensures accessibility, inclusion, and real user needs shape product thinking.
• Elevates the voice of the customer in decisions
• Highlights user pain points or needs in strategy meetings.
• Integrates inclusive practices and accessible design considerations into research.
• Shares user stories, quotes, or data in compelling ways.