Sr. Staff UX Researcher, AI Control Tower

The Sr. Staff UX Researcher will represent and identify complex customer problems across the product and lead the design lifecycle from discovery through design validation. They will engage with customers to understand their unique needs and provide strategic recommendations to influence decision-making.

Responsibilities

• Represent and identify highly complex customer problems across the product and lead the design lifecycle from discovery through design validation and customer adoption.
• Apply and adapt appropriate research techniques and methods for specific project needs.
• Engage with customers to understand their unique needs for our products, defining and synthesizing user types and use cases.
• Partner with Product Managers and Designers to provide highly informed strategic recommendations that influences decision making.
• Validate feature and design direction through participatory design, early concept testing, formative and summative usability testing.
• Provide direction, vision and leadership for large collaborative efforts.
• Communicate and educate partners on findings through artifacts such as specific user segments, persona frameworks, jobs to be done, user journeys, task analyses, etc.
• Provide mentorship to other members of the team and champion the discipline across the organization.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Experience in applying customer-centered research techniques to product definition and designs.
• Experience defining, planning and executing research studies including outlining objectives, goals, and timelines.
• A portfolio of work representing research that influenced great insights or experiences.

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP, matching donations
• A flexible time away plan and family leave programs