UX Researcher I

Lead the understanding of user behaviors, needs, and motivations to influence strategy and design decisions. Mentor fellow researchers and contribute to user-centered product design through various UX research techniques.

Responsibilities

• Focuses on customer and user needs by understanding use cases, integrating UX feedback into design, aligning teams to meet expectations, sharing insights, and analysing market segments and competitors.
• Applies creative problem solving by thoroughly analysing briefs, exploring multiple perspectives, collaborating with stakeholders and designers, and using research insights and reflection to guide and test solutions.
• Contributes in user-centred product design by applying diverse UX research techniques, mentoring junior team members, producing research documentation, and collaborating with UX and visual designers to shape both structure and visual identity.
• Uses data-driven analysis and testing to inform strategy by regularly testing with users, establishing key metrics, iterating research methods, summarising insights, and identifying data gaps to improve decision-making.
• Demonstrates proficient technical research skills by expertly using relevant tools and software across varied contexts, mentoring junior researchers, and collaborating effectively with tech teams.

Requirements

• Deep understanding of UX research best practices and tools.
• Design and conduct user research initiatives, leveraging methods such as ethnographic studies, usability testing, and analytics.
• Build strong relationships across teams and functions, fostering collaboration in research and design efforts.
• Bachelors or Masters degree in a design subject (Psychology, UX, HCI, Product Design, Design, Graphic Design, etc discipline) is preferred, but not required.

Key Skills

• Practices self-development by taking ownership of growth, engaging in regular feedback, aligning with business needs, learning from experience, and leveraging networks to build challenges into current work.
• Effectively solves problems by gathering facts from multiple sources, analysing issues thoroughly, and independently managing day-to-day challenges.
• Is recognised as an innovative thinker who develops and implements new ideas, integrates diverse perspectives, and challenges the status quo to create fresh opportunities.
• Communicates clearly and effectively by giving direction, actively listening and questioning to understand others, and providing business context to aid understanding.
• Encourages collaboration and teamwork by fostering open communication, resolving conflicts, removing performance barriers, and promoting cross-team cooperation.
• Effectively builds strong working relationships by collaborating respectfully, resolving conflicts constructively, and fostering team cohesion.

Benefits

• Health care plans and benefits.
• Modern Family Benefits, including maternity, paternity, adoption and surrogacy.
• Life assurance and accident policies.
• Comprehensive pension and retirement plans.
• Access to learning and development resources.
• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.