Lead UX Researcher

The Lead UX Researcher drives user research to inform product design and strategy, collaborating with designers and stakeholders to understand user needs and behaviors.

Responsibilities

• Promote the value of UX Research through various tools and processes
• Establish relationships with key stakeholders to gather research participants and share insights
• Understand and translate business requirements and constraints into research initiatives
• Collect and analyze user needs and behaviors via qualitative research
• Create personas, user journeys, and flows to better understand end users
• Share research findings and recommendations through written documentation and oral presentations
• Collaborate with designers and product managers to prioritize research findings
• Engage with cross functional teams to anticipate user challenges and seek out new research methods
• Mentor less experienced researchers
• Keep abreast of industry and user experience trends

Requirements

• Bachelor's degree in anthropology, Human Computer Interaction (HCI), Human Factors, Sociology, Psychology, or related field or practical experience
• Minimum 6 years relevant work experience within user experience, product design research, experience design, or related field
• Experience with research design utilizing various methods
• Experience with remote research tools
• Excellent time management skills
• Collaborator and team player

Key Skills

• Strong ability to empathize with customers
• Strong understanding of different research methods
• Knowledgeable about the user-centered design process
• Excellent visual, written, and oral communication and presentation skills
• Self-starter who takes initiative
• A strong eye for detail