Sr. Staff UX Researcher, AI Control Tower

Represent and identify highly complex customer problems across the product and lead the design lifecycle from discovery through design validation and customer adoption, applying and adapting appropriate research techniques and methods for specific project needs.

Responsibilities

• Represent and identify highly complex customer problems across the product and lead the design lifecycle from discovery through design validation and customer adoption
• Apply and adapt appropriate research techniques and methods for specific project needs
• Engage with customers to understand their unique needs for our products, defining and synthesizing user types and use cases
• Partner with Product Managers and Designers to provide highly informed strategic recommendations that influences decision making
• Validate feature and design direction through participatory design, early concept testing, formative and summative usability testing
• Provide direction, vision and leadership for large collaborative efforts
• Communicate and educate partners on findings through artifacts such as specific user segments, persona frameworks, jobs to be done, user journeys, task analyses, etc
• Provide mentorship to other members of the team and champion the discipline across the organization

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Experience in applying customer-centered research techniques to product definition and designs
• Experience defining, planning and executing research studies including outlining objectives, goals, and timelines
• A portfolio of work representing research that influenced great insights or experiences

Key Skills

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Experience in applying customer-centered research techniques to product definition and designs
• Experience defining, planning and executing research studies including outlining objectives, goals, and timelines
• A portfolio of work representing research that influenced great insights or experiences
• Experience developing insightful, probing questions that resonate with both highly technical individuals through business minded end-users using enterprise software
• In depth knowledge of user interface design, usability evaluation techniques, task analysis, and experimental design
• Experience with the creation and execution of online surveys as well as rich qualitative research techniques
• Expert presentation skills to visualize technically complex topics and make them easy to understand with customers as well as product management and design stakeholders
• Expert comprehension of personas, product and technical capabilities

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan and family leave programs