Senior UX Designer, Amazon Delivery CX

Build innovative features for Amazon's post-purchase customer experiences, working with senior leaders and multi-disciplinary teams.

Responsibilities

• Bring forward innovative ideas and solutions and raise the bar on customer's experience with delivery.
• Effectively advocate and design for the customer through objective data such as market analysis, customer insights, technical constraints/opportunities, and business insights.
• Partner closely with business and development teams to plan and balance immediate changes with long-term, scalable solutions.
• Quickly and thoroughly creating user flows, wire frames, visual designs, and prototypes to effectively concept and communicate detailed interaction behaviors that support decision making and development.
• Assess and optimize the effectiveness of new and existing features by proactively planning, performing, and advocating validation techniques like usability testing, user research, and interpreting analytic data.
• Present design work to UX partners, cross-disciplinary teams, and executive leaders.

Requirements

• 8+ years of design experience.
• Have an available online portfolio.
• Experience defining and maintaining design patterns and UX standards.
• Experience with best practices for Product and Experience Design (including User Interfaces, Information Architecture, and Interaction Design).
• Experience in end-to-end design projects from design strategy through execution.
• Knowledge of best practices for information architecture and product design.
• Experience designing and prototyping with tools such as Figma, Photoshop, Illustrator, Proto.io, HTML, or similar.

Key Skills

• Experience designing customer facing retail products
• Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
• Experience presenting to and effectively advising partners within and outside of design
• Experience identifying and informing data needs to communicate strategic and tactical recommendations