Sr. User Experience Designer

AppFolio is seeking a Sr. UX Designer for Voice AI to design intuitive voice experiences that streamline interactions for property managers.

Responsibilities

• Lead the design of voice AI experiences, from early exploration to polished conversational flows
• Help define and evolve conversational design guidelines and patterns within the broader design system
• Collaborate with Engineering and Product Management, together with the rest of the UX Team, to ensure a consistent and high-quality user experience
• Develop conversation models, personas, and scripts that balance clarity, efficiency, and brand voice
• Participate in executing a comprehensive Design Strategy, and work towards meeting usability benchmarks and KPIs
• Collaborate with Product Management on roadmap and strategy, working as a tireless advocate for the end user
• Meet complex design challenges by participating alongside engineering, QA and product in LeanUX-inspired activities
• Ongoing, close collaboration with team members during the sprint including impromptu discussions and brainstorming activities as well as pairing with engineers on design
• Support designers and teams as needed with wireframes, flow diagrams, rapid prototypes and visual design
• Facilitate user research, in collaboration with the team, to test prototypes and conduct ongoing usability testing specific to conversational interfaces
• Evangelize a cohesive user experience via the consistent use of UI patterns
• Inspire teams beyond good usability to user delight exploring how tone, pacing, and micro-interactions in voice design can strengthen trust and engagement
• Participate in and help drive a comprehensive Design Strategy, setting usability benchmarks and success measures for conversational products

Requirements

• Strong portfolio of UX work with a focus on voice interfaces, conversational AI, or multimodal experiences
• Experience designing natural, human-centered conversations
• Understanding of voice UI usability principles
• Basic knowledge of speech technologies (NLU/NLP, TTS, ASR)
• Understanding of cross-channel experiences and how to create continuity across them
• Awareness of human-in-the-loop patterns
• Some background or exposure to large language models (LLMs) and emerging multimodal capabilities
• Working knowledge of accessibility standards for voice and multimodal interfaces
• Experience with a variety of UX deliverables
• Knowledge of Agile UX and Lean UX methodologies
• Demonstrated proficiency in low-fidelity design tools and advanced knowledge of design prototyping tools
• Excellent communication and facilitation skills
• Minimum of 5 years of experience in user experience-focused roles, with at least 2 years in voice/conversational design or a closely related area

Key Skills

• Strong portfolio of UX work with a focus on voice interfaces, conversational AI, or multimodal experiences
• Experience designing natural, human-centered conversations
• Understanding of voice UI usability principles
• Basic knowledge of speech technologies (NLU/NLP, TTS, ASR)
• Understanding of cross-channel experiences and how to create continuity across them
• Awareness of human-in-the-loop patterns
• Some background or exposure to large language models (LLMs) and emerging multimodal capabilities
• Working knowledge of accessibility standards for voice and multimodal interfaces
• Experience with a variety of UX deliverables
• Knowledge of Agile UX and Lean UX methodologies
• Demonstrated proficiency in low-fidelity design tools (such as FigJam)
• Advanced knowledge of design prototyping tools (such as Figma)
• Excellent communication and facilitation skills