Lead UX Designer - Business Insurance

Leads creation of user-centered design solutions that drive business success and user satisfaction, managing the entire design lifecycle and leading design teams.

Responsibilities

• Leads research efforts through contextual interviews, surveys, A/B tests, usability activities, data analysis, and competitive evaluations to understand user behaviors, motivations, and pain points.
• Guides research teams to define the target audience and product purpose.
• Validates design decisions based on research outcomes while identifying data gaps and collecting missing information.
• Analyzes findings to drive informed recommendations that support teams and enhance the user experience.
• Develops sophisticated design concepts that align with user research and business requirements.
• Creates wireframes, mockups, high-fidelity designs, and prototypes to explore and communicate design ideas.
• Relies on expert storytelling and presentation skills to advocate for design perspectives and influence stakeholders including senior leadership and executives.
• Manages design dependencies or overlapping projects, addresses edge cases, resolves issues across teams, and refines designs based on feedback, user testing results, and evolving project requirements.
• Performs complex-to-highly-complex design work to support design projects.
• Leads collaboration with product teams, managers, and stakeholders to define project requirements and develop solutions while focusing on highly complex or ambiguous projects.
• Applies strong acumen to build business cases for design solutions and align them with user experience strategies.
• Leads team discussions, planning sessions, and design reviews to optimize products, processes, and workflows.
• Manages stakeholder relationships confidently through effective communication while ensuring designs meet user needs and business requirements.
• Leads testing and refinement of layouts, user interfaces, interaction patterns, and system components to ensure consistency and quality across design stages.
• Guides less experienced team members on design processes, approaches, and tool selection.
• Supports the evolution of design systems by evaluating and updating components to promote scalability and reusability.
• Ensures clear documentation guidelines are set and followed.
• Drives post-launch evaluations by guiding the collection of feedback, analysis of performance data, and execution of usability and A/B testing.
• Leads teams in identifying usability issues and formulating design solutions to address them.
• Evaluates the impact and effectiveness of design work using data to measure success, reduce design debt, and enhance future outcomes.
• Ensures high quality and reliability through overall quality control of design work.
• Collaborates with product managers and senior leadership to align strategic plans and roadmaps with overall direction for user experience.
• Sets the vision for assigned projects and contributes to the overall user experience strategy.
• Leads sprints, workshops or other processes to define and refine strategic vision.
• Guides implementation of features and functionality to bring strategic vision to life and meet user experience needs.
• Supervises, guides, coaches, and manages the performance of direct reports.
• Delivers regular feedback and supports professional development.
• Relies on proven skill in employee engagement to foster a high-performance culture where excellence is standard and innovation is actively encouraged.
• Advances design skills and stays updated on trends, tools, and best practices in user experience while regularly sharing new insights with team.
• Handles feedback effectively and fosters an open mindset within the team.
• Responds to changes and challenges with resilience and helps team members navigate change.
• Mentors and coaches less experienced team members and serves as a SME.

Requirements

• Minimum five years of experience required in user experience (UX) design, product design, or related field.
• Experience in a people leader or management role preferred while leading teams on medium to complex digital products.
• High School Diploma or equivalent required. Bachelors degree preferred.
• Strong verbal communication and listening skills.
• Able to articulate point of view based on facts, observations, and practical experience.
• Able to persuade others when needed.
• Able to speak up if overlooked.
• Proficient conflict resolution skills.
• Demonstrated written communication skills.
• Effective interpersonal skills.
• Able to collaborate with individuals or teams to assist in creating the best possible design outcomes.
• Able to collaborate cross-functionally to achieve business outcomes through design solutions.
• Demonstrated analytical skills, including qualitative research skills.
• Ability to simultaneously handle multiple priorities, including multiple projects.
• Seeks to acquire knowledge in area of specialty.
• Possesses broad knowledge of user experience (UX), product design, interaction design, and design systems including broad knowledge of usability and user-centered design principles.
• Knowledge of agile design methodologies preferred.
• Demonstrated problem solving skills.
• Demonstrated project management skills.
• Possesses strong product knowledge, including strong product management skills.
• Develops and delivers effective presentations, using strong storytelling skills.
• Effective leadership skills.
• Able to lead or manage designers and influence adjacent disciplines to deliver their highest quality of work.
• Effectively coaches and delivers constructive feedback.

Key Skills

• Strong verbal communication and listening skills
• Able to articulate point of view based on facts, observations, and practical experience
• Able to persuade others when needed
• Able to speak up if overlooked
• Proficient conflict resolution skills
• Demonstrated written communication skills
• Effective interpersonal skills
• Able to collaborate with individuals or teams to assist in creating the best possible design outcomes
• Able to collaborate cross-functionally to achieve business outcomes through design solutions
• Demonstrated analytical skills, including qualitative research skills
• Ability to simultaneously handle multiple priorities, including multiple projects
• Seeks to acquire knowledge in area of specialty
• Possesses broad knowledge of user experience (UX), product design, interaction design, and design systems including broad knowledge of usability and user-centered design principles
• Knowledge of agile design methodologies preferred
• Demonstrated problem solving skills
• Demonstrated project management skills
• Possesses strong product knowledge, including strong product management skills
• Develops and delivers effective presentations, using strong storytelling skills
• Effective leadership skills
• Able to lead or manage designers and influence adjacent disciplines to deliver their highest quality of work
• Effectively coaches and delivers constructive feedback

Benefits

• Competitive salary commensurate with experience, qualifications and location.
• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance