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"Design is where science and art break even."
— Robin Mathew
Staff UX Researcher
Sofi • New York, United States of America 🇺🇸
Onsite $50,000 - $70,000 Full-time Senior
Join SoFi as a Staff Researcher to shape product strategy and drive user-centered decision-making through advanced research methods.
Responsibilities
- Contribute to and often lead significant cross-functional workstreams
- Lead broad research projects with complex user journeys
- Guide project direction, delivering complex research projects with significant business impact
- Influence product priorities and strategy through compelling research insights
- Apply advanced expertise in a range of qualitative and quantitative research skills
- Influence the craft of others and contribute to elevating overall work quality within the team
- Create high-impact artifacts (e.g., reports, presentations, workshops) that drive alignment and innovation
- Drive consistency and quality across interconnected research projects
- Create and hit milestones with minimal guidance and estimate project timelines well
- Develop into a cross-functional leader, building relationships with stakeholders
- Navigate stakeholder tradeoffs to guide research decisions that impact other teams
- Contributes actively to the research team through knowledge sharing, thoughtful collaboration, and positive engagement
Requirements
- Bachelor’s Degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, or a related field (Graduate Degree preferred)
- Eight (8)+ years of experience conducting user research in a product development setting
- Advanced expertise in a variety of qualitative and quantitative research methods
- Exceptional analytical and problem-solving skills
- Outstanding communication and presentation skills
- Demonstrated ability to work autonomously, lead projects, and collaborate effectively
- Strong project and program management skills
- A strong drive for continuous learning and self-improvement
Key Skills
- Qualitative and quantitative research methods
- Analytical and problem-solving skills
- Communication and presentation skills
- Project and program management skills
Benefits
- Comprehensive and competitive benefits
- Equal employment opportunities
- Reasonable accommodations to candidates with physical or mental disabilities
About Sofi
SoFi is a next-generation financial services company and national bank using innovative, mobile-first technology to help millions of members reach their financial goals.
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