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"The function of design is letting design function."
— Micha Commeren
The Senior UX Designer is responsible for creating and improving the organization’s suite of web applications by facilitating the UX design process. This role collaborates with product management teams to create superior user experiences across multiple platforms for partners.
Responsibilities
- Provides support to cross-functional teams, with a high attention to detail
- Researches, analyzes, and documents findings
- May coach, review, and/or delegate work to other team members
- Guides product teams to understand our partners and their needs through market analysis, customer research, and feedback
- Collaborates with product managers, engineers, architects, and designers to understand the product requirements and enhance user experience
- Embeds design-thinking processes around user research, rapid prototyping, testing, and iteration
- Maintains design consistency, defined patterns, and interaction design
- Designs and make recommendations on workflows and wireframes to prototypes
- Ensures all design deliverables are completed on time and accurately
- Builds comprehensive design portfolio displaying recent user-centered design work
- Proposes design and user experience improvements based on data and testing results
- Drives data-based decision-making, while viewing problems from a data-driven perspective
- Facilitates the UX design process from research all the way through to high-fidelity design and prototype
- Works cross-functionally from early ideation to ongoing discovery, and validation utilizing data-driven metrics
- Collaborates with scrum teams to create a superior user experience for products across multiple platforms
Requirements
- Ability to manage large projects and processes independently with limited supervision
- Recognized subject matter expert of applicable work area
- Strong written and verbal communication skills
- Strong team player with the ability to build positive and collaborative relationships
- Proficient skills in user-centered design, UX research, UX strategy, and interaction design
- Strong knowledge of design tools such as Figma, Axure, Balsamiq, or equivalent
- Advanced problem-solving skills with a balanced approach towards aesthetics and usability
- Strong knowledge of user testing tools like Maze
- Bachelor’s degree in related field or equivalent business experience
- 6+ years of relevant experience
- Experience with Agile based project execution
Key Skills
- Proficient skills in user-centered design, UX research, UX strategy, and interaction design
- Strong knowledge of design tools such as Figma, Axure, Balsamiq, or equivalent
- Strong knowledge of user testing tools like Maze
About connectwise
Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation. Our company is powered by our connections, our colleagues and our community. And, we accept all kinds. Game-changers,innovators, culture-lovers - and the humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills
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