UX Researcher, (B2B Experience Required)

Sr Researcher role at TEKsystems, leading strategic research initiatives and user experience design.

Responsibilities

• Lead end-to-end research projects, from planning to synthesis and presentation
• Design and execute complex studies using mixed methods
• Mentor junior researchers and promote research best practices
• Collaborate with product, design, and analytics teams to align research with business goals
• Present findings to sr leadership and advocate for user-centered design
• Develop research frameworks, templates, and standards
• Stay informed on industry trends and emerging research methodologies
• Contribute to strategic planning and roadmap development
• Support the design team by executing a fast turnaround research program
• Establish and maintain clear communication channels with cross-disciplinary partners
• Ensure that research requests are well understood and that insights are shared openly and transparently
• Conduct primarily qualitative research, with the ability to understand and integrate quantitative data
• Experience with user testing platforms and lightweight usability testing is essential
• Set clear expectations around impact tracking, ensuring that the outcomes of research are well-documented and communicated
• Provide feedback on UX changes, business changes, and research findings after each cycle
• Synthesize insights from various data sources, including data science and product team inputs
• Create impactful and useful reports that highlight key themes and findings
• Actively participate in team meetings and support the broader team
• Demonstrate strong storytelling skills to convey research findings effectively

Requirements

• 5+ years of experience in UX or product research
• Proficiency in qualitative and quantitative research methods
• Experience with research tools and platforms
• Strong leadership and communication skills
• Bachelor’s degree in a related field
• Experience in healthcare or government sectors (preferred)
• Certified UX Researcher or similar certification (preferred)
• Experience with service design or systems thinking (preferred)
• Proven ability to influence product strategy through research (preferred)
• 1+ years of experience leveraging AI tools in the software development (or product) lifecycle in order to improve quality and efficiency (preferred)

Key Skills

• Qualitative research
• Usability testing
• quantitative research

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)