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"Design is where science and art break even."
— Robin Mathew
Senior UX Designer - Remote
Unitedhealth Group • United States of America 🇺🇸
Drive end-to-end design execution across healthcare provider-facing digital products while ensuring alignment with business goals and user needs. Lead cross-functional workstreams and mentor junior designers to foster a culture of continuous learning and design excellence.
Responsibilities
- Drive end-to-end design execution across a portfolio of healthcare provider-facing digital products, ensuring alignment with business goals and user needs.
- Lead cross-functional workstreams, collaborating with product, engineering, research, and business stakeholders to shape and deliver impactful user experiences.
- Own the creation of user flows, wireframes, and low-fidelity prototypes to explore and validate design hypotheses through iterative feedback and testing.
- Develop high-fidelity, interactive prototypes that communicate design intent clearly to stakeholders and development teams, ensuring readiness for implementation.
- Co-lead research initiatives with UX researchers, shaping study goals and methodologies. Translate findings into actionable design strategies and product opportunities.
- Mentor junior designers, contributing to a culture of continuous learning, experimentation, and design excellence. Review work performed by others and provide recommendations for improvement.
- Present designs and insights to key stakeholders, clearly articulating how the work meets user goals and business objectives.
- Partnering with business, research, product and tech teams on complex problems that lead to highly functional, accessible, elegant and engaging solutions.
- Interpret analytics, voice of the customer, market feedback, site rankings and any relevant collateral as needed.
- Explore emerging opportunities in the healthcare digital space, evaluate and evangelize as needed.
- Be the voice of the user in prioritization, new product and feature development for Digital Products and other digital experience areas as needed.
- Execute all visual design stages from concept to final hand-off.
- Demonstrates curiosity and growth mindset contributing to a product design environment that supports continuous learning and innovation.
- Comfort in ambiguity and changing user needs with self-motivation mindset around solving complex problems.
- Advocate for compliance with accessibility standards.
Requirements
- 4+ years of hands-on experience with interaction design and/or UX design.
- 4+ years of understanding and experience with Research, Information Architecture, Content Strategy, Interaction Design, Visual Design.
- 4+ years of experience with prominent industry design tools (Figma, Miro, Adobe Creative Suite, Sketch, Axure).
- 4+ years of experience incorporating user feedback in the design process (user research, NPS, Voice of the customer).
- 2+ years of experience working in cross-functional teams.
- 2+ years of experience presenting to stakeholders.
- Excellent verbal and written communication skills, with the ability to articulate design decisions and collaborate effectively.
- Solid analytical and problem-solving skills, with a user-centered approach to design.
- A portfolio showcasing UX design work, including examples of user research, wireframes, prototypes, and final designs.
- Proven understanding of accessibility standards.
Key Skills
- Hands-on experience with interaction design and/or UX design.
- Understanding and experience with Research, Information Architecture, Content Strategy, Interaction Design, Visual Design.
- Experience with prominent industry design tools (Figma, Miro, Adobe Creative Suite, Sketch, Axure).
- Experience incorporating user feedback in the design process (user research, NPS, Voice of the customer).
- Experience working in cross-functional teams.
- Experience presenting to stakeholders.
- Excellent verbal and written communication skills.
- Solid analytical and problem-solving skills.
- Proven understanding of accessibility standards.
Benefits
- Comprehensive benefits package.
- Incentive and recognition programs.
- Equity stock purchase.
- 401k contribution (all benefits are subject to eligibility requirements).
About Unitedhealth Group
UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone. We are 340,000 colleagues in two distinct and complementary businesses working to help build a modern, high-performing health system through improved access, affordability, outcomes and experiences. Optum delivers care aided by technology and data, empowering people, partners and providers with the guidance and tools they need to achieve better health. UnitedHealthcare offers a full range of health benefits, enabling affordable coverage, simplifying the health care experience and delivering access to high-quality care. We work with governments, employers, partners and providers to care for 147 million people and share a vision of a value-based system of care that provides compassionate and equitable care. At UnitedHealth Group, our mission calls us, our values guide us and our diverse culture connects us as we seek t
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