Principal Product Designer

As a Principal Product Designer at ServiceTitan, you'll lead design-driven projects, drive transformation, and ensure consistent and compelling user experiences across ServiceTitan's product lineup.

Responsibilities

• Actively seek out challenging company-wide opportunities and contribute to bringing clarity and insights to these complex issues
• Develop deep expertise across the entire platform
• Take responsibility for specific design-driven projects that you proactively pursue
• Work with Product owners and developers to create clear and compelling interfaces which meet the requirements of the user story
• Quickly prototype solutions to visual and interaction problems, create and “sell” North Star Projects
• Understand the users deeply across different segments through research, user insights and lead product design to drive measurable outcomes
• Validate product ideas through experimental design and research approaches
• Help your teams and the entire company develop empathy for our users and advocate for our users’ needs
• Innovate and establish enduring, replicable patterns and systems that set new benchmarks for interaction within the company
• Collaborate with the entire design organization to ensure that the quality of craftsmanship and our design methodologies meet the high standards expected by our business and customers
• Work closely alongside the VP of Design and the Design Leadership Team to execute and shape the continuous development of the Design strategy
• Influence the Product strategies across our company in the process
• Collaborate closely with the R&D Leadership Team and General Managers (GMs)
• Be the champion of new and up and coming design, innovation and interactive trends
• Help choose new tools and processes for the team
• Be an active mentor for designers, helping them build context, strong decision-making skills, and empathy for our users by providing feedback to help strengthen the team
• Collaborating throughout the ServiceTitan organizational structure, bringing focus to key customer journeys across our lines of business
• Upholding exceptional craftsmanship in Product Design across the entire organization

Requirements

• Experience designing a modern Saas or enterprise platform or one comparable
• Demonstrated portfolio of shipping amazing customer experiences that have made a significant impact on business and customer metrics
• A love for solving complex product problems with simple design solutions
• Exceptional interaction and visual design skills
• Deep organization and execution capabilities, especially in areas of influence and collaboration with multiple stakeholder groups
• A passion for solving core product problems while balancing all facets of a user experience, such as strategy and research, information architecture, and interaction design
• Experience collaborating with other designers to build a cohesive product
• Excellent communication and storytelling skills; you have the ability to help your team and stakeholders understand the “why” behind your design rationale
• Proven ability to hold conversations on design with executives and external industry leaders
• Experience in design thinking methodologies to lead teams toward customer centered outcomes

Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career
• Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events
• Great work is rewarded through Bonusly, peer-nominated awards, and more
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more