Senior UX Researcher (Financial Products)

At Uber, we're looking for a UX Researcher to join our Financial Products team in São Paulo, to help shape the product vision by uncovering user-centered opportunities.

Responsibilities

• Work with our Product and Design teams to creatively identify and explore new opportunities to help define product roadmaps, vision, and strategy.
• Design and conduct foundational, formative, and evaluative qualitative and quantitative user research.
• Collaborate with a global, diverse group of cross-functional product, design, engineer, and product marketing partners to achieve alignment and impact.
• Synthesize and communicate research findings to drive understanding, user empathy and action across the organization.
• Effectively manage 2-3 concurrent research projects in a fast-paced environment, seamlessly adapting to evolving priorities and context while delivering high-quality action-oriented insights.
• Demonstrate agility and thrive in ambiguity, successfully navigating diverse tasks and responsibilities across various initiatives within the Financial Products charter.
• Pioneer research methods when creative methods are necessary.
• Share user research findings with cross-functional partners and leadership to inform decision-making.
• Work closely with PMs, designers, and engineers to embed user insights throughout the product lifecycle.
• Guide and support fellow designers by sharing expertise in research techniques and design thinking.
• Skilled in using both qualitative methods (like interviews and usability testing) and quantitative tools (such as surveys and behavioral data analysis) to uncover user needs.

Requirements

• Previous experience conducting research in the financial product space.
• Previous experience conducting international research and working on products with global impact.
• An understanding of research methods strengths and weaknesses and experience planning and conducting mid-to-large scale research projects across various product phases.
• Experience with mixed methods - both qualitative and quantitative - with a focus on more strategic research.
• 5+ years of professional experience conducting user research.
• Master's or Ph.D. in Human-Computer Interaction, Psychology, Statistics, Computer Science or a related field; or BA/BS and equivalent industry experience in a product-centric environment.
• Able to execute research in English and Portuguese.

Key Skills

• User research methods
• Qualitative and quantitative research
• Product roadmaps
• Vision and strategy
• Cross-functional collaboration
• Research synthesis and communication
• Project management
• Agility and adaptability
• Research method innovation
• User insights
• Design thinking
• Qualitative and quantitative tools