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Lead Product Designer

Zendesk โ€ข Wackersberg, Germany ๐Ÿ‡ฉ๐Ÿ‡ช

Hybrid Full-time Lead

As a Lead Product Designer, you will define the vision for creating a best-in-class AI automation platform and drive product innovation. You will collaborate closely with other designers and cross-functional teams to ensure an optimal end-to-end experience.

Responsibilities

  • Taking a systems-oriented approach to define vision for creating a best-in-class AI automation platform
  • Driving product innovation focusing on next generation of agentic solutions while continuously improving existing creation and management experience for AI Agents
  • Collaborating closely with other designers in space to ensure optimal and consistent end-to-end experience
  • Partnering with product & engineering teams to research and develop new AI automation and bot capabilities for customers
  • Working across cross-functional teams, partnering with product managers, engineers, researchers, and content strategists on developing designs from ideas to execution
  • Designing interaction models, flows, wireframes, and hi-fidelity mockups that promote ease of use and optimize how customers interact with products
  • Presenting design solutions to partners and senior executives, defending design decisions, and incorporating feedback into design cycle

Requirements

  • 7+ years of professional experience in designing consumer or business SaaS applications (enterprise is a plus)
  • Professional experience designing for a product led growth mindset to optimize for adoption
  • Prior experience with designing generative AI powered product experiences and AI enhanced workflows
  • Ability to operate in a technical environment and help visualize the impact of technical decisions on the global user experience
  • Proactive self-starter comfortable with ambiguity and capable of communicating and prototyping design concepts rapidly at all levels of fidelity
  • A solid design process and collaboration mindset, as well as the ability to educate product teams on how to best work with designers
  • A strong visual portfolio that showcases work, provides details of role on projects, and shows examples of functional designs developed from start to finish

Benefits

  • Ownership of projects you work on and freedom to put ideas on the table
  • Being part of defining new standards in an emerging space
  • Flexible working hours and ability to work remotely
  • Opportunity to learn and grow with hardworking and passionate team

About Zendesk

Zendesk powers exceptional service for every person on the planet. As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI Agents, a comprehensive knowledge graph, actions and integrations, governance and control, measurement and insights, and human expertise. Our purpose-built platform enhances service by combining automation and human insight for seamless interactions. Easy to use, easy to scale, and easy to get value from, Zendesk helps companies strengthen relationships, improve efficiency, and grow. Learn more: http://zdsk.co/46mVi8h

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