Lead Product Designer

Lead the reimagination of core AP product flows and create the end-to-end experience based on deep customer understanding. Collaborate with engineers and product managers to deliver value quickly while advocating for the best possible customer experience.

Responsibilities

• Leading the reimagination of the core AP product flows, leveraging agentic AI capabilities for the Small Medium Business, accountants, and lower Midmarket companies
• Leading the product vision based on deep customer understanding, participating in forming the product strategy, and creating the end-to-end experience
• Comfortably engaging with customers directly, validating hypotheses through various methods, and iterating designs based on learnings
• Being a fierce advocate for the best possible customer experience, collaborating with engineers and product managers to quickly deliver value to customers
• Walking through the design prototype, design rationale with executives, stakeholders, and customers
• Working with teams from other pillars to create shared goals and coordinate dependencies and timelines
• Educating stakeholders on customer needs and co-creating components for a clear and smooth experience
• Being a strong communicator, both verbally and in writing
• Navigating vague problem spaces, forming hypotheses, and identifying ways to bring clarity to the entire team
• Serving as a role model and mentor for junior designers by providing feedback, creating design guidelines, and facilitating discussions and workshops to elevate the design craft of the entire team

Requirements

• 8 years minimum experience in customer centric web product design, especially in Fintech, AI products, or complex problem spaces
• Extensive experiences working with XFN partners like PM, Engineers, Data analysis, Research, Content, Marketing, Sales and Customer experience
• Extensive experience in shipping digital products to a large number of customers, and could articulate the business and customer impact in quant and qual data
• Strong experience in interaction design, visual design, presentation and communication
• A passion for elevating design craft, with meticulous attention to detail and a drive to raise the bar for what great design looks like
• Curiosity and utilization of AI to improve/augment your design process, and some experience in designing for AI experiences and/or building agentic workflows
• A growth mindset, could learn and adapt from customer and stakeholder feedback
• Experience in forming hypotheses, running experiments, synthesizing data and iterating from it
• Ability to independently lead end-to-end customer research — from defining objectives to synthesizing insights — while partnering with Research Ops to scale learnings across teams

Benefits

• 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
• HSA & FSA accounts
• Life Insurance, Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11+ Observed holidays and wellness days and flexible time off
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs