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"The function of design is letting design function."
— Micha Commeren
Senior Service Designer
Steampunk, Inc. • United States of America 🇺🇸
A Senior Service Designer role guiding government clients through Design Intelligence™ framework, enhancing user experiences with websites, mobile apps, and digital tools.
Responsibilities
- Manage the design team and design activities
- Lead and conduct user research and usability testing
- Participate in all aspects of discovery
- Conduct workshops and interviews to frame pain points and opportunities
- Lead discovery of user needs into concepts, personas, user journeys, information architecture, user flows, wireframes, and visual design prototypes
- Develop low-fidelity and high-fidelity service blueprints and journey maps
- Facilitate cross-functional collaboration
- Design and iterate on service prototyping using Figma and other tools
- Ensure human-centered design principles and consistency across service touchpoints
- Lead user research and stakeholder engagement
- Collaborate with product managers, other designers, software developers, and client product owners
- Balance user needs with product manager priorities and technical feasibility
- Provide plain language content strategy
- Synthesize research and data to communicate insights and make recommendations
- Communicate stakeholder and user needs and collaborate on a cross functional team within an agile environment
- Understand and embrace the specifications and constraints of a given technology, platform and/or operational environment
Requirements
- Ability to obtain a U.S. government Public Trust Security Clearance
- 10+ years of experience in human centered design, service design, and/or customer experience design
- 5+ years of experience managing a design team
- Proficiency in design tools: Sketch, Mural, Figma, InVision, and Adobe Creative Suite
- Current portfolio demonstrating ideology, methods, tools, skills, and craft
- Thorough knowledge and demonstrated experience conducting primary and secondary research
- Experience working on a scrum team within the Agile delivery framework
- Experience collaborating within a multi-disciplinary delivery team
- A natural curiosity for solving problems
- Collaborative nature with excellent written communication and presentation skills
- Experience working in a project-based environment
- Degree or equivalent experience in HCD, and/or service design
Key Skills
- Human centered design
- Service design
- Customer experience design
- Design tools: Sketch, Mural, Figma, InVision, Adobe Creative Suite
- Primary and secondary research
- Agile delivery framework
- Collaboration within a multi-disciplinary delivery team
- Problem-solving
- Written communication and presentation skills
- Project-based environment
- HCD, and/or service design
Benefits
- Annual salary range: $120,000 to $180,000
- Additional Steampunk benefits
About Steampunk, Inc.
Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through their Design Intelligence™ process, they are fundamentally changing the expectations of their Federal clients for true shared accountability in solving their toughest mission challenges.
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