UX Researcher, YouTube Studio, Sidekick

Understand user expectations and mental models for AI assistance. Measure and track user sentiment towards AI-generated answers and interactions.

Responsibilities

• Understand user expectations and mental models for AI assistance.
• Measure and track user sentiment towards AI-generated answers and interactions.
• Identify pain points and areas for improvement in AI response quality, relevance, and tone.
• Communicate research insights to the team and executive-level stakeholders in an effective and compelling way, influencing evidence-based decision making.
• Plan, design, execute, analyze, and report on qualitative and quantitative studies (e.g., qualitative interviews, usability testing, diary studies, contextual inquiry, surveys, etc.).

Requirements

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in product research in an applied research setting, or similar.
• Experience researching AI products.
• Experience with Natural Language Processing (NLP) concepts and their application in user experience.
• Portfolio highlighting completed research studies and documented impact.

Key Skills

• Experience with statistical analysis tools and data visualization.
• Ability to communicate concepts clearly and persuasively across different audiences and varying levels of the organization.
• Excellent communication, presentation, people management, and problem-solving skills.