UX Researcher III, Google Pay

Design and conduct various types of research to define new opportunities and shape product experiences. Collaborate with interdisciplinary teams to translate insights into tangible product concepts and frameworks.

Responsibilities

• Design and conduct research (e.g., foundational, generative, evaluative) to define new opportunities, shape product experiences and influence strategy across product cycle.
• Use a mixed-methods approach, skillfully selecting and applying techniques such as ethnographic field studies, diary studies, and usability testing to gain a comprehensive understanding.
• Integrate research within an agile development environment. Collaborate with an interdisciplinary team of researchers, designers, engineers, and product managers, cross-functional and industry partners to understand research scope, translate insights into tangible product concepts, prototypes, and frameworks informing product decisions.
• Synthesize clear insights and develop actionable recommendations by crafting compelling narratives, applying design principles, and using actionable frameworks. Communicate these to key audiences to influence design and product decisions, and be proactive in bringing a human-centered point of view to the team.
• Uphold ethical and responsible innovation.

Requirements

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in an applied research setting (e.g., product or academic), or similar.
• 4 years of experience within UX, Human-Computer Interaction, or design research with focus on applied research in product development context.
• Experience with research design applying qualitative research methods including usability studies, surveys, contextual inquiry, research through design with participatory design and generative approaches.
• Understanding of different methods and ability to discern and adapt based on product phases.
• Ability to distill findings into actionable insights and a strength in formulating problems and research questions.
• Ability to work in a collaborative environment with emphasis on teamwork and engaging cross-functional teams with excellent communication and collaboration skills.

Key Skills

• Qualitative research methods including usability studies, surveys, contextual inquiry, research through design with participatory design and generative approaches.
• Ability to distill findings into actionable insights.
• Excellent communication and collaboration skills.