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"The function of design is letting design function."
— Micha Commeren
Lead end-to-end research initiatives to ensure product decisions are based on user insights. Collaborate with cross-functional teams to document findings and advocate for users.
Responsibilities
- Lead end-to-end research initiatives, from defining goals and selecting methods to conducting studies, synthesizing findings, and communicating insights.
- Conduct in-field and remote research with real users across Saudi Arabia and the wider MENA region.
- Analyze qualitative and quantitative data to identify patterns and trends in user behavior.
- Balance qualitative and quantitative methods, such as in-depth interviews, diary studies, surveys, analytics deep-dives, and A/B test evaluation.
- Document findings thoroughly through structured reports, visual frameworks, and presentation decks that drive design and product decisions.
- Collaborate cross-functionally with product, design, and analytics to ensure research insights are timely, actionable, and measurable.
- Advocate for users by communicating insights clearly and confidently to stakeholders, translating empathy into impact.
- Build scalable research frameworks to improve consistency, speed, and rigor across the team.
Requirements
- Fluency in English required; Arabic proficiency mandatory
- 5+ years of experience in UX Research or Human-Centered Design, ideally within product-driven or fast-paced tech environments.
- Bachelor’s or Master’s degree in Human-Computer Interaction, Psychology, Design, or a related field.
Key Skills
- Expertise across qualitative and quantitative research methods
- Strong analytical and documentation skills
- Excellent communication and presentation skills
- Comfortable and confident conducting fieldwork
- Familiarity with tools such as Maze, Qualtrics, Dovetail, Typeform, Looker, Excel, or Google Data Studio
- Experience with design tools such as Sketch, Figma, or Adobe XD
- Good understanding of user-centered design principles and practices
- Ability to work collaboratively in a team-oriented environment
- Strong interpersonal skills with a collaborative mindset
- Ability to adapt to changing priorities and manage time effectively
About Delivery Hero
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action, and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
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