Senior UX Designer, Amazon Delivery CX

Senior UX Designer to build on customer delight and reimagine post-purchase experiences for Amazon's customers.

Responsibilities

• Bring forward innovative ideas and solutions and raise the bar on customer's experience with delivery
• Effectively advocate and design for the customer through objective data
• Partner closely with business and development teams to plan and balance immediate changes with long-term, scalable solutions
• Quickly and thoroughly creating user flows, wire frames, visual designs, and prototypes
• Assess and optimize the effectiveness of new and existing features by proactively planning, performing, and advocating validation techniques
• Present design work to UX partners, cross-disciplinary teams, and executive leaders

Requirements

• 8+ years of design experience
• Have an available online portfolio
• Experience defining and maintaining design patterns and UX standards
• Experience with best practices for Product and Experience Design
• Experience in end-to-end design projects from design strategy through execution
• Knowledge of best practices for information architecture and product design
• Experience designing and prototyping with tools such as Figma, Photoshop, Illustrator, Proto.io, HTML, or similar

Key Skills

• Experience designing customer facing retail products
• Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
• Experience presenting to and effectively advising partners within and outside of design
• Experience identifying and informing data needs to communicate strategic and tactical recommendations