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Senior UX Designer, Amazon Delivery CX

Amazon โ€ข Bellevue, United States of America ๐Ÿ‡บ๐Ÿ‡ธ

Onsite $127,100 - $211,600 Full-time Senior

Senior UX Designer to build on customer delight and reimagine post-purchase experiences for Amazon's customers.

Responsibilities

  • Bring forward innovative ideas and solutions and raise the bar on customer's experience with delivery
  • Effectively advocate and design for the customer through objective data
  • Partner closely with business and development teams to plan and balance immediate changes with long-term, scalable solutions
  • Quickly and thoroughly creating user flows, wire frames, visual designs, and prototypes
  • Assess and optimize the effectiveness of new and existing features by proactively planning, performing, and advocating validation techniques
  • Present design work to UX partners, cross-disciplinary teams, and executive leaders

Requirements

  • 8+ years of design experience
  • Have an available online portfolio
  • Experience defining and maintaining design patterns and UX standards
  • Experience with best practices for Product and Experience Design
  • Experience in end-to-end design projects from design strategy through execution
  • Knowledge of best practices for information architecture and product design
  • Experience designing and prototyping with tools such as Figma, Photoshop, Illustrator, Proto.io, HTML, or similar

Key Skills

  • Experience designing customer facing retail products
  • Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
  • Experience presenting to and effectively advising partners within and outside of design
  • Experience identifying and informing data needs to communicate strategic and tactical recommendations

About Amazon

The Amazon Deliveryโ€™s Customer Experience team (ADX CX) is a diverse group of designers and researchers that share experiences and help each other succeed, focusing on operational and transportation experiences.

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