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"The function of design is letting design function."
— Micha Commeren
Design wireframes, user flows, and interactive prototypes for digital products and features. Collaborate with multidisciplinary teams to translate business requirements into user-centered solutions and conduct user research to validate hypotheses.
Responsibilities
- Diseñar wireframes, flujos de usuario y prototipos interactivos para productos y funcionalidades dentro de nuestra app digital.
- Incluyendo diseño de contenido de pantallas y comunicaciones asociadas.
- Colaborar estrechamente con equipos de Producto, Desarrollo, y Regulatorio para traducir requisitos de negocio en soluciones centradas en el usuario dentro del marco regulatorio existente.
- Diseñar y participar en sesiones de investigación con usuarios, incluyendo entrevistas, encuestas y pruebas de usabilidad, para validar hipótesis y optimizar la experiencia digital.
- Analizar y sintetizar hallazgos de investigación para generar insights y propuestas de mejora.
- Proponer mejoras continuas a la experiencia del cliente basadas en data (ej. conversión, duración del proceso, heatmaps).
- Documentar y comunicar de forma clara las decisiones de diseño, racionales y hallazgos a stakeholders técnicos y no técnicos para abogar por la experiencia de cliente.
About Santander
Banco Santander (SAN SM, STD US, BNC LN) is a leading commercial bank, founded in 1857 and headquartered in Spain and one of the largest banks in the world by market capitalization. The group’s activities are consolidated into five global businesses: Retail & Commercial Banking, Digital Consumer Bank, Corporate & Investment Banking (CIB), Wealth Management & Insurance and Payments (PagoNxt and Cards). This operating model allows the bank to better leverage its unique combination of global scale and local leadership. Santander aims to be the best open financial services platform providing services to individuals, SMEs, corporates, financial institutions and governments. The bank’s purpose is to help people and businesses prosper in a simple, personal and fair way. Santander is building a more responsible bank and has made a number of commitments to support this objective, including raising €220 billion in green financing between 2019 and 2030. In the first quarter of 2024, Banco Santand
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