Senior UX Designer

The Senior UX Designer will lead the UX design of AI features within the WorkSpan platform, focusing on intuitive interfaces and user trust in AI decision-making. This role involves overseeing design quality, conducting research, and collaborating with technical teams to ensure effective AI-human interactions.

Responsibilities

• Design intuitive interfaces for AI agents that handle complex partner ecosystem tasks autonomously
• Create trust and control mechanisms that allow users to understand, guide, and intervene in AI decision-making processes
• Develop conversation and prompt design patterns for multi-modal AI interactions (text, voice, visual)
• Design transparency features that communicate AI reasoning, confidence levels, and decision paths to enterprise users
• Oversee end-to-end design quality for AI-enhanced features, ensuring consistency across autonomous and user-controlled experiences
• Champion AI-appropriate UX principles to stakeholders, translating between ML capabilities and user needs
• Balance AI autonomy with user control requirements in enterprise partner management contexts
• Design adaptive interfaces that accommodate users from AI novices to power users
• Lead discovery research to understand how users conceptualize and trust AI agents in B2B contexts
• Conduct studies on AI error recovery patterns and trust calibration in partner ecosystem management
• Develop information architecture for AI-augmented workflows that seamlessly blend automated and manual processes
• Create frameworks for ethical AI design, addressing bias mitigation and responsible automation in partner relationships
• Create wireframes and prototypes for conversational AI interfaces, agent dashboards, and intervention points
• Design data visualizations that represent AI performance, decision trees, and partner ecosystem insights
• Develop AI status indicators, confidence displays, and explainability features within our design system
• Craft interfaces for prompt engineering and AI configuration that non-technical users can master
• Partner with ML engineers and data scientists to understand model capabilities and constraints
• Translate technical AI limitations into user-friendly design patterns and guardrails
• Create comprehensive documentation for AI interaction patterns and conversation flows
• Guide engineering teams on implementing trust-building features and feedback mechanisms

Requirements

• 5+ years of professional UX design experience, with at least 2 years designing AI/ML-powered products
• Bachelor's degree in Design, HCI, or related field; OR Master's degree (NID, IITs) in a relevant discipline; OR UX certification (Google, HUI, etc.) with 4+ years of hands-on experience
• Demonstrated portfolio showcasing AI/conversational interface design work
• Experience designing conversational UX, chatbots, or voice interfaces
• Understanding of AI concepts: context windows, hallucinations, confidence scores, model limitations
• Ability to design for non-deterministic systems and probabilistic outcomes
• Experience with prompt design patterns and natural language interfaces
• Advanced proficiency with Figma as your primary design toolkit
• Demonstrated experience using AI tools (ChatGPT, Claude, Midjourney, etc.) in design workflows
• Ability to create and maintain complex design systems that accommodate AI components
• Expert at crafting wireframes, prototypes, and high-fidelity mockups for both traditional and AI interfaces
• Experience with data visualization for complex, multi-dimensional information
• Proven track record conducting user research specific to AI products
• Experience designing for transparency and explainability in automated systems
• Understanding of ethical AI principles and inclusive design for AI systems
• Ability to identify and design against potential AI misuse cases
• Experience with change management and helping users transition from manual to AI-augmented workflows
• Mental Models & Trust Design: Understanding how users conceptualize AI agents vs. traditional software
• Systems Thinking: Ability to map complex journeys where AI takes various autonomous actions
• Adaptive Interface Design: Creating experiences that scale from simple guidance to granular control
• Cross-functional AI Collaboration: Proven ability to work with data scientists and ML engineers
• Innovation Mindset: Comfort designing for emerging AI capabilities while maintaining practical constraints
• Excellence in translating between technical AI constraints and user needs
• Ability to educate stakeholders on AI interaction paradigms and their implications
• Experience advocating for responsible AI design and ethical considerations
• Skilled at communicating the unique challenges of designing for non-deterministic systems
• Experience mentoring teams on AI design best practices

Key Skills

• Experience designing conversational UX, chatbots, or voice interfaces
• Understanding of AI concepts: context windows, hallucinations, confidence scores, model limitations
• Ability to design for non-deterministic systems and probabilistic outcomes
• Experience with prompt design patterns and natural language interfaces
• Advanced proficiency with Figma as your primary design toolkit
• Demonstrated experience using AI tools (ChatGPT, Claude, Midjourney, etc.) in design workflows
• Ability to create and maintain complex design systems that accommodate AI components
• Expert at crafting wireframes, prototypes, and high-fidelity mockups for both traditional and AI interfaces
• Experience with data visualization for complex, multi-dimensional information
• Proven track record conducting user research specific to AI products
• Experience designing for transparency and explainability in automated systems
• Understanding of ethical AI principles and inclusive design for AI systems
• Ability to identify and design against potential AI misuse cases
• Experience with change management and helping users transition from manual to AI-augmented workflows
• Mental Models & Trust Design: Understanding how users conceptualize AI agents vs. traditional software
• Systems Thinking: Ability to map complex journeys where AI takes various autonomous actions
• Adaptive Interface Design: Creating experiences that scale from simple guidance to granular control
• Cross-functional AI Collaboration: Proven ability to work with data scientists and ML engineers
• Innovation Mindset: Comfort designing for emerging AI capabilities while maintaining practical constraints
• Excellence in translating between technical AI constraints and user needs
• Ability to educate stakeholders on AI interaction paradigms and their implications
• Experience advocating for responsible AI design and ethical considerations
• Skilled at communicating the unique challenges of designing for non-deterministic systems
• Experience mentoring teams on AI design best practices

Benefits

• Opportunity to define AI UX standards in the partner ecosystem management space
• Collaboration with industry leaders using our platform (Google, NVIDIA, Deloitte)
• Access to cutting-edge AI technologies and resources
• Influence on products managing $50B+ in joint pipeline value
• Career growth in the rapidly evolving field of Enterprise AI