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"Design creates culture. Culture shapes values. Values determine the future."
— Robert L. Peters
Collaborate with cross-functional teams to identify customer problems and translate them into design solutions. Advocate for the customer by enhancing the digital experience and optimizing the customer journey.
Responsibilities
- Actively collaborate with cross-functional teams (Product Management, Engineering, and Business Stakeholders) to identify and define customer problems and business opportunities, translating them into impactful design solutions
- Utilize qualitative and quantitative data (analytics, A/B testing, user research) to inform and validate design decisions
- Partner closely with UX Researchers to conduct usability testing and gather insights that ensure solutions effectively meet user needs
- Translate complex problems into clear, elegant, and intuitive design solutions through the creation of wireframes, user flows, storyboards, high-fidelity mockups, and interactive prototypes
- Rapidly test design hypotheses, gather user feedback, and iterate to refine solutions
- Act as a strong advocate for the customer, championing design solutions that enhance the digital experience and optimize the end-to-end customer journey
- Actively contribute to and utilize our evolving unified design system, ensuring consistency and efficiency across all customer engagement channels
Requirements
- 3-5 years of proven experience in Product Design, with a strong focus on designing for native mobile applications (iOS and Android)
- Experience with responsive web design is also highly valued
- Expert proficiency with Figma for wireframing, prototyping, and leveraging design system libraries
- A strong portfolio that demonstrates your ability to solve customer problems and mitigate friction
- Excellent verbal and written communication, presentation, and interpersonal skills
- Strong understanding of information architecture, interaction design patterns, and best practices for mobile and web applications
- Self-motivated with strong time management, organizational, and prioritization skills in a fast-paced, evolving environment
- Bachelor’s degree in Design or related field (or equivalent work experience)
- Proficiency with user-centered design methods
- Motion design for micro animations and transitions desired
- Proven ability to leverage data (analytics, A/B testing, user research) to inform design decisions and measure the impact of your work
- Well-versed in best experience practices for iOS, Android, and responsive/adaptive web designs
- Demonstrated ability to break down complex problems, think strategically, and deliver creative and effective solutions
- Skilled at integrating stakeholder feedback and business requirements while consistently advocating for the customer's needs
About Optimum
News 12 Networks is the New York tri-state leader in hyper-local content - providing exclusive news, weather, traffic, and sports to 7 unique local areas, all within the #1 television DMA. Owned and operated by Altice USA. While today the 24-hour news cycle is well established, News 12 Long Island was the FIRST local channel to provide around the clock local news, and the first to give Long Island a channel specifically targeted to their local issues. From that same model, 6 additional channels were launched as part of the hyper-local network, in New Jersey, Westchester, the Bronx, Brooklyn, the Hudson Valley (Rockland and Orange Counties), and Connecticut. As an award-winning service, beloved by its customers, and tops in viewership metrics, News 12 Networks is more relevant than ever. A cable-exclusive service, proudly affiliated with Optimum, Charter, Comcast, and Service Electric, the network reaches more than 3 million households, covering nearly half of the New York televisi
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